Norton Toolbar / Norton Identity Safe

[Darcyc2]

Hello, trying to login to Identity Safe based on my Norton Account for cloud storage but I receive the following message:

Failed to log in to your Norton Account. Please check the supplied credentials.

Now I have logged on via the web page and successfully access the vault online, I even changed my password to see if that would work but no dice....

Not please with Norton at all currently as I have spent about an hour trying to find a support email address so I could send a PrtScn, the only support I see now is FAQ and this forum or a "paid" support.

Any help would be appreciated.

[prasanna_a]

Hi,

What is the Norton product which you are using? Also, can you please let us know the version number of the product? You can get that from Support->About from the product UI.

Please try rebooting the machine and then trying to login to NA.

Regards,

Prasanna