09-13-2011 11:02 AM
Sorry for the late reply I could not reproduce the issue. Its working as expected.
My suggestion is.
1. Take backup of your data using export data option in identitysafe
2. Delete your profile using delete option in idenitysafe
3, Create new idenitity safe profile
4. Import your data which you have taken backup using options in identitysafe
5. Check the behavior
Please let me know your result
09-26-2011 12:12 AM
Last week we released a patch http://community.norton.com/t5/Norton-Internet-Sec
Could you please run live update repeatedly until its shows "Your Norton Product has the latest protection updates" and check the behavior.
09-26-2011 10:30 PM - edited 09-26-2011 10:51 PM
I am seeing exactly the same problem as the OP. I have ID Safe set to log out after 15 minutes of inactivity. That whole 15 minutes I was using the computer but not doing anything which would excercise ID Safe, yet after 16 minutes I had to log back into ID Safe.
And Yes I am fully up to date with 184.108.40.206.
EDIT: It is important to note that if you so much as click on Identity Safe from the browser toolbar (such as to check if it has logged out...) it will reset the clock and you won't see the problem.
Please let me know what data you need collected.
Thanks and best wishes.
09-30-2011 12:20 PM
I am curious if you were able to reproduce this now?
Thanks very much.
10-03-2011 03:10 AM
Hi Terry / Allen,
Thanks for trying multiple options, We are able to reproduce the issue from our side.
We are tracking it from our side.
Thanks for your patience.