Identity Safe Times Out

tlehman · ‎12-19-2009

Many months ago there were numerous posts including mine about the problem with Identity Safe logging itself out even though the computer was not idle. I was redirected to thread that Norton acknowledged and reproduced the problem and was working on it. That thread starts in like October. It is now April and at least my NIS Identity Safe still operates incorrectly. It is really annoying and worked perfectly in NIS 2011. As we cross more than a half year since Norton said it was working on a fix, I'm wondering why it has not been fixed so that it works as it is supposed to.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Identity-Safe-Times-Out-NIS2012/td-p/...

tlehman · ‎12-19-2009

Should I assume that Norton does not intend to fix this?Kind of hard to believe, but here it is the middle of April.

If there was a fix, it isn't working for me so I'd like to know about it.

Tom

senthilkumar · ‎01-05-2010

Hi Tlehman,

Sorry for keep you waiting long time. Now the behavior is, when Identity safe(instead of Computer) is inactive for 15mins, it will be logged out automatically.

Hope this helps,

Thanks,

Senthil

tlehman · ‎12-19-2009

Since the release of NIS 2012, the Identity Safe log out function has not worked properly. That is, mine is set for 15 minutes of inactivity and I have been having to re-enter my password frequently even if I've been active the whole time. I was told it was going to be finally fixed in an upcoming update (told this a couple of weeks ago).

I noted the announcement of the standalone identity safe option including my iphone and ipad apps. To make the work, i converted to the cloud based vault.

Ever since, Identity Safe never logs out, just the opposite problem I've been having. The setting remains log out after 15 minutes of inactivity, but it doesn't seem to work. I just returned from being gone for several hours and when I fired up Firefox and found Identity Safe was still live.

Any suggestions?

tlehman · ‎12-19-2009

I converted to the online vault in order to take advantage of apps for my mobile devices.

I note that after a reboot I was required to login into first my online vault and then provide the local Identity Safe password. WIll this always be a two-step process? I was assuming the local one would link through to the online vault.

tlehman · ‎12-19-2009

Reading more on this board, I see references to having the vault open versus filling in logins or forms. So does that mean that even if I close my browser or log out of Identity Safe, the vault and all my passwords is still open and available? This is potentially a big deal for my laptop. On the one hand I like the idea that my passwords are not actually on the laptop, but now to have to remember to log out of not only IS but also the vault gives me pause. Am I understanding this incorrectly or missing another consideration?

prasanna_a · ‎05-09-2011

Hi,

Like the local vault you will be prompted for password only once i.e the vault password and you will not have to login twice. Also, your local vault will cannot be synced/linked to your online vault automatically. You have to export the data from Online vault and import it to local vault or vice versa. Logging to your online vault will be only step and am not sure in what you mean by saying "and then provide the local Identity Safe password".

When you logout of your browser or whenever you resume from sleep, you will be prompted to login to the vault again and your passwords will not be open unless you login again.

Let us know if you have any queries.

Regards,

Prasanna

tlehman · ‎12-19-2009

prasanna_a wrote:
Hi,

Like the local vault you will be prompted for password only once i.e the vault password and you will not have to login twice. Also, your local vault will cannot be synced/linked to your online vault automatically. You have to export the data from Online vault and import it to local vault or vice versa. Logging to your online vault will be only step and am not sure in what you mean by saying "and then provide the local Identity Safe password".

When you logout of your browser or whenever you resume from sleep, you will be prompted to login to the vault again and your passwords will not be open unless you login again.

Let us know if you have any queries.

Regards,
Prasanna

Well now I'm really confused. When I implemented the online vault, the message I got was that my local Identity Safe was being "moved" online. I've been assuming that I no longer have a local Identify Safe. And I was assuming that the login prompt for a web login was the equivalent to what I'd always done when logging into the local safe. That password is the same as it had been. My vault password remains the same as my Norton's account always has been.

My experience is that once I'm really logged out of everything, that I am prompted for these two different logins - the online account and then the same type of Identity Safe login that I had before I moved to the cloud. Is that not the way it is supposed to work?

If that is indeed correct, I'm confused then about time out specs. My Identity Safe was set to time out after 15 minutes of inactivity. That worked perfectly in NIS 2011 but has never worked correctly in NIS 2012. One had to repeatedly re-enter the Identity Safe login after 15 minutes even if there was no period of inactivity. I was told recently that this would be fixed in a soon to be released update for 2012.

After moving to the online vault, I have the opposite problem. Now my Identity Safe never logs out despite being set for 15 minutes. I've left the computer on overnight and find in the morning Identity Safe still active.I posted this in another thread but haven't gotten an answer as yet.

So the questions now are:

1. Please confirm that my identity safe now fully resides in the cloud, i.e., I do not have a local copy that is updated. Or set me straight on how it actually works.

2. Since apparently there are now two sets of logins - the online account / vault, and the online Identity Safe itself, please advise on how I achieve the same security that I had in 2011 and was promised for 2012. That is, the Identity Safe is no longer available without re-logging in after 15 minutes of inactivity.

Thanks.

Tom

tlehman · ‎12-19-2009

Anyone have a suggestion on this? It a security issue and I really need to get this to work correctly.

senthilkumar · ‎01-05-2010

Hi Tlehman,

Due to a recent bug that we fixed, we changed the behavior of when the "15 minutes of idle" would need to take place for Identity Safe to log out. Previously, it was 15 minutes of Computer Idle time. Now, we've changed it to 15 minutes of interacting with the browser/Identity safe. This is much more secure in case you unexpectedly leave a browser open or forget you have it open.

The issue that you had previously about being logged out even though the computer isn't idle was fixed. However, we also changed the behavior at the same time to have it keep track of the idle time in the browser, and not just the computer as a whole.

I hope this clears things up for you! If you need further clarification, please let us know!

Thanks,

Senthil