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DannyBishop
Posts: 1
Registered: ‎04-17-2013

Identity Safe crashes all the time.

Any idea why Identity Safe crashes numerous times a day on google chrome? popup message says the plug-in is unresponsive and the program crashes
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dickevans
Posts: 12,360
Registered: ‎04-08-2008

Re: Identity Safe crashes all the time.


DannyBishop wrote:
Any idea why Identity Safe crashes numerous times a day on google chrome? popup message says the plug-in is unresponsive and the program crashes

Welcome,
Can you provide some additional details about your system and software?

Thanks

Dick
Win7x64 SP1 current NIS V21
Contributor
RK_L
Posts: 14
Registered: ‎10-25-2008

Re: Identity Safe crashes all the time.

Since the latest update for N360 my identity safe toolbar always loads. Before it never loaded properly--required a Chrome reload or restart and Fill logins did not work. I also had occasional Identity Safe crashes. Previously, I had constant Autofixs and logged 3-pages of those in less than a month.  Over the last several days, Chrome has worked flawlessly with N360/ID Safe.  

Win 7x64-SP1_6 GB Ram_N360 21.3.0.12_Free MBAM_FF 29.0.1_Chrome 34...137_
peterweb
Posts: 8,808
Kudos: 1,377
Solutions: 344
Registered: ‎04-17-2008

Re: Identity Safe crashes all the time.

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

 

What version of Norton are you using? Support - About.

 

 

 


Things happen. Export/Backup your Identity Safe data.