Norton Toolbar / Norton Identity Safe

[botkiller4]

I am facing this issue after upgrading to v19.7.0.9 of Norton Internet Security 2012. For some reason, when I go to Identity Safe -> Edit Logins, either from settings or directly from one of the supported browsers, I see that some logins display partial passwords, when I click on Show.

I emphasize, that only some logins are effected & not all. But what is even more baffling is that the said logins work correctly on the respective websites - so, Identity Safe toolbar must be entering the correct password!

When I first saw this issue, I thought Identity Safe has erroneously edited those passwords without my knowledge, an improbable event unless its some bug?

I would suggest that if anyone else is facing this issue, please post on this thread.

NOTE: I have a large number of logins with some very long & complex passwords - the most important accounts have passwords upto 16 characters long. If you're one such user of Identity Safe [i.e. large number of logins & with long passwords], I shall be grateful if you can check them through Edit Logins & post here if you're facing this issue.

The issue also seems to be prevalent on new signups, especially. Like, I recently purchased an Android device from Sony & I signed up with XDA Devs Forum, Android Central & Sony itself. Barring Android Central, the rest were showing partial passwords, even though the actual website logins were working correctly.

Thank you!

[botkiller4]

Ok, I thought I might also give an example. If the password for a site is, tiufy*#$8wWE, its displayed tiufy*#$8. The rest seems to have been truncated.

[senthilkumar Symantec Employee]

Hi Botkiller4,

Sorry for the issue you are facing. Could you provide list of URLs in which you are facing the issue.

Thanks,

Senthil.

[botkiller4]

Hello Senthil.

This issue is NOT URL specific. As I have said, the logins actually work correctly while logging in to those websites.

Only if I view them from Logins [in Advanced main menu], or from some supported browser [Identify Safe -> Options -> Edit Logins], or from Settings menu, only part of the whole password is displayed.

[zoreh_kashani]

Hi botkiller4,

Sorry for the inconvenience and thank you for the example that you provided. I have been trying to reproduce this issue with having a large number of logins and long password, and so far I haven’t been successful. I have a few questions that may help us in reproducing it:

-          What Operating system you are using?

-          Are you using the online vault or the local vault?

-          Did you have any older version of Norton Internet Security prior to 2012 on this machine?

-          If you create a new login with a long password, do you see the same issue?

Thanks,
Zohreh

[botkiller4]

- First of all, I am using Windows Vista Home Premium with SP2 [fully patched], 32-bit edition.

- I am using the local vault.

- No, Norton Internet Security 2012 has been the only version since my last system partion [image] restore.

- No, not for all instances.

As examples, I recently noticed the issue for the first time after signing up for Sony Mobile [https://account.sonymobile.com/logininline], XDA Devs [http://forum.xda-developers.com/index.php], Web Of Trust [https://www.mywot.com/en/user/login; I have not used this login for a long time though], and my ISP specific URLs [usually, variations of http://register.bol.net.in; these date back to when Identity Safe was introduced - though I keep changing my passwords ] have been affected.

I hope these details can help.

Thanks!