11-09-2012 03:12 AM - edited 11-09-2012 03:33 AM
I have N360 installed on Windows 8. If the Windows account sets to live account, than the connection with Symantec server is problematic if I use broadband connection.
Reproduction steps, after you have the ISafe initializing with normal Windows account:
See attached pictures.
WITH NORMAL WINDOWS ACCOUNT IT WORKS CORRECTLY, AND THIS ISSUE IS NOT REPRODUCTABLE!
If you setup N360 with Microsoft account (live), then the problem is initially greater, before reproduction please make a login to Norton account with normal Windows 8 account!
Windows 8 with UEFI installed
Huawei E398 USB modem, but not with Huawei manager software, but Windows 8 built in software. (That mode of using can connect before login)
N360 version: 184.108.40.206
(Before this problem the ISafe crashed the browser, but now it is good. (I don’t know, but I think, because I switched off the cost management in N360 networks settings, and I remove the broadband connection from metered connections in Windows….)
11-10-2012 12:48 AM - edited 11-10-2012 12:50 AM
This morning I have a similar problem but on Internet Security 2013 & using an administrator account on Win7 (not live account). I also noticed that I was not logged into my Norton account upon choosing to open the vault, logged in then had problems actually opening the vault which eventually timed out with the same error. No longer impressed by Norton.