Norton Toolbar / Norton Identity Safe

[mridude]

In the last 30 days or so Identity Safe stopped working intermittently.  Much of the time it will not fill in passwords anymore. Form filling rarely works.  I have many passwords an rely heavily on the product-which doesnt work anymore. I was advised to switch from IE to Firefox, which I did. No help there. What gives?

OS: Windows 7 Home Premium

Product: Norton Internet Security Ver: 19.6.2.10

Firefox 11

IE 9

[prasanna_a]

Hi,

Please run live update to get to the latest product update. The last updated version is 19.7.0.9 , please run the live update untill it says no updates left and then check if things are sorted.

Regards,

Prasanna

[mridude · Accepted solution]

I see the problem. I had done all the updates, but had not rebooted. Rebooting to finish installing the updates fixed the problem. Thanks for your help.