06-01-2012 01:58 PM
I have the free version on a laptop. Everytime I try to go to settings IE9 kinda flickers as if it's going to come up but nothing happens. Then the Norton toolbar freezes up. I then can't get into my logins either. It tells me "unavailable. Browser restart needed". No matter how many times I restart it it never comes back. I have to restart the PC to get back into my logins. Does the settings work on the free one? You'd think it would but I have never been able to get there. Can anyone point me in the direction of a "good" password program? I know a little about lastpass but I also heard they got hacked.
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06-01-2012 02:39 PM - edited 06-01-2012 02:41 PM
I just uninstalled and reinstalled it and still the same. I've had nothing but problems with this program. I like Norton...I have N360 on three other PC's. But this one seems to be a joke. I'm really hoping for a solution.
06-01-2012 02:53 PM
The free version (as you probably know) can not be installed on a system with N360 already installed on, however I will assume you have it installed on another system without N 360, have you created a separate (addtional) Norton Account that you are using for this version of ID Safe? Just a wild guess that may be the problem. You must have a Norton Account ties to the free ID Safe on line vault.
Hopefully you understand what I am saying. I have had many questons about the free ID Safe on a "non-Norton product system" and I have been told it will work ith a "new/different Norton Account" - as if different from your N 360 account.
i hope this makes sense - of not hopefully someon else can add more info.
06-01-2012 03:37 PM
There is no other Norton product on this PC.
I am using an online vault for all my PC's. It signs in just fine and I can edit logins as well. It's just the "settings" part I can't get into. I want to set the time for it to log off to 15 minutes like the other PC's that have N360.
06-01-2012 03:45 PM
Settings work with the free vsn too.
I'd uninstall and re-install ID Safe free - with browser closed during installation.
Graduate of the WTT Classroom
06-01-2012 04:51 PM
Just a thought. Have you checked in the browser's Manage Add ons to make sure the Toolbar and Protection are enabled?
I have not used the standalone product, so I'm not sure what Add ons are involved with it.