Norton Toolbar / Norton Identity Safe

[dickevans Super RootKit Eradicator]

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robertpri007 wrote:

Updating my post. After numerous reboots and searches in FF12, the list of available add ons is now 186.

Nothing from Nortons.

Sorting by date, the lastest toolbar is April 2, 2012, called Mp3skull.

I do have symantec infusion prevention,10.1.1.8-3, but no toolbar.

I also have nortons toolbar v 2011.7.5.1 which of course is outdated and disabled.

FF will not let me remove this old toolbar- The options are only to disable it.

When clicking to check compatibility, it shows that old nortons toolbar but will not give me an option to remove it.

Any ideas? What am i doing wrong?

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Hi,

Not sure you are doing anything wrong. I do suspect that you have confused your computer - not too hard to do I'd suggest that you do a control panel uninstall of everything FF and reboot. Then I would go back into the control panel and verify that all of the FF goodies are gone. Reboot once more and download FF12 from their site. If you are using the stand alone version of identity safe then you can use the dropdown that displays when you click on the checkmark on the left edge of your screen and run life update.

[robertpri007]

Many thanks.

Between last night and today, I have spent waaaaaaaaay too many hours chasing this.

I've done the live update countless times, rebooted at least 10 times, and uninstalled\reinstalled FF a few times.

Tonight, when I have more patience, I will uninstall FF and NSS and start over.

I opened IE9 and the nortons toolbar and the manage log ons.

Goodness, I have HUNDREDS of log on passwords. Is there anyway to save these to a text file?

If I uninstall Nortons, will I lose them all?

[yank Trojan Terminator]

Just one question - have you done what I suggested in my last post - in the exact order listed?  If not I suggest you try it - just so you are aware of what I am telling you - here is a repeat of the procedure.  Please be sure to follow the exact order.

Please do the following in the order I list:

Totally uninstall Firefox

Download a fresh copy of Firefox 12 from here: http://www.mozilla.com/en-US/firefox/new/

Install the fresh copy of firefox.

Remove Norton Security Suite using Programs and Features (Add/Remove Programs if you are using XP) - do not run the NRT as you'll want to keep your Identitiy Safe and other settings.

Download a fresh copy of Norton 360 from here: http://xfinity.comcast.net/constantguard/Products/​CGPS/norton/

Please click on the No Thanks Button on the Constant Guard Protection Suite popup.  This will rerveal the Get It Now Button which whenclicked will begin your Nortron Security Suite download.

Install the fresh copy of Norton Security Suite. Run LiveUpdate as many times as necessary for it to respond that there are no updates available (rebooting as requested by LiveUpdate).

Once all that is done in the order I am asking for you to do it, please check Firefox 12  and  look at "Add-on's" and see if Norton Toolbar 2011.7.7.5 and Symantec IPS 10.1.1.8-3 are listed and shown as enabled.

Do you now have the Norton Toolbar in FF 12?

Please let us know how this goes.

[robertpri007]

Thanks, I will do that tonight.

Will i lose all my logons by removing NSS?

[yank Trojan Terminator]

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robertpri007 wrote:

Thanks, I will do that tonight.

Will i lose all my logons by removing NSS?

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No you should not lose your log-ins following the procedure I have supplied,  however just to be safe, do the following export (backup) prior to starting the procedure:

If you should happen to lose them - then you will have a backup you can Import after the fresh install.

http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Export-Import-NSS-Identity-Safe-Data/m-p...

[robertpri007]

Wow! I am so impressed!

It worked!

I had to reboot seven times to install the liveupdates, but it worked.

Your instructions were PERFECT...!

many thanks

bob

[Johnly]

Hi Senthil,

                 Thank you for your reply.

Updating via LiveUpdate wouldn't work no matter how many times I tried. I kept being told my NIS

19.2.0.10 was the latest version.  However, the Norton remove and reinstall tool you directed me to

worked flawlessly.  After a quick download and a reboot, I'm now updated to

19.7.0.9  and my Firefox 12 toolbars are enabled.

My thanks to you and the other members of the Norton Community!

Regards,

               JL.

[yank Trojan Terminator]

@ robertpri007,

Glad to hear it all worked out for you, as I said every once in awhile things got to be done in a specific order and we have found this works in most cases when all the uninstalls/reinstalls of both NSS and FF have failed.

@ Johnly,

Glad to hear Senthil helped you out and you got it sorted.

@ Others following this thread:

Just for others information.  robertpri007 was using Norton Security Suite from Comcast (a clone of N 360).  The Norton Remove and Reinstall Tool can not be used on a Norton product provided by an ISP.  The NRnRT can only be used on the commercial version of Norton products.  That in part is why Johnly could use NRnRT on their NIS.