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Contributor
LGHaber
Posts: 18
Registered: ‎01-06-2011

Lost identity safe logins

I needed to restore my hard disk using Norton Ghost and now I cannot find my identity safe logins. I still have all the files but need to find the correct one and info on how to get it into my account.

Symantec Employee
Sagar_S
Posts: 110
Registered: ‎01-27-2010

Re: Lost identity safe logins

[ Edited ]

Hi LGHaber,

 

Have you backed up your identity safe logins earlier?

If so you can restore them.

You can check these thread for more info :

1)  http://community.norton.com/t5/Norton-Internet-Security-Norton/Identity-Safe-data-backup-NIS-2012/m-...

2) https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20090821144746EN&lg=engl...

 

 

Please let us know if you need any further help.

Regards,

 

Sagar

Contributor
LGHaber
Posts: 18
Registered: ‎01-06-2011

Re: Lost identity safe logins

Hi, thank you for your response but it did not help. I use rwo diofferent modes of backup (belt and suspenders) Norton Ghost and Norton 360 so I do not know what type of file or file name to look for, can you help with either of these?