Norton Toolbar / Norton Identity Safe

[huwyngr Norton Fighter]

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noghere wrote:

May be, but FF has only NT and VP extensions... so you have to disable NT. And in IE 9 if you disable only IP the Norton Toolbar disappears and not works.

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As I said I don't use FF and I don't use the toolbar itself so I was not aware of this. InIE9 you can check Toolbar without IP since I that in my tests but I didn't look to see if the Toolbar was visible or not.

[senthilkumar Symantec Employee]

Hi All,

Sorry for the issue you are facing. Already we are tracking these issues internally  and we are working on it.

Thanks,

Senthil.

[noghere Keylogger Crusher]

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senthilkumar wrote:

Hi All,

Sorry for the issue you are facing. Already we are tracking these issues internally  and we are working on it.

Thanks,

Senthil.

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I've tried today morning again:  FF 14.0.1  and IE 9  are still crashing.

[JCW]

Same issue here on IE9 + NIS 19.8.0.14.  Disable BHO Norton Identity Protection and problem goes away.  Web site occuring is https://online.ucsc-extension.edu/xsl-portal

Details of BHO

Name:                   Norton Identity Protection

Publisher:              Symantec Corporation

Type:                   Browser Helper Object

Version:                2012.5.5.11

File date:             

Date last accessed:     ‎Today, ‎August ‎18, ‎2012, ‏‎2 minutes ago

Class ID:               {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}

Use count:              941

Block count:            4

File:                   coieplg.dll

Folder:                 C:\Program Files (x86)\Norton Internet Security\Engine\19.8.0.14

John

[bigjohn43701]

I have the same problem with IE, Firefox and Google Chrome browsers.  The error report looks identical except the browser changes according to the beowser you are using.  The only site I have had problems with is www.artofillusion.org.  It is an open source graphic program and have used the site many times prior.  Yes. disabling Nortons in the browsers prevents the crash and Opera has no problems with the site.

[AlMcElmon]

Is there an easy way to see which file is offending NIS? As much faith as I have in Norton clearing this issue up, its affecting a ton of my users and I'd like to rectify it myself if possible.

[AlMcElmon]

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senthilkumar wrote:

Hi All,

Sorry for the issue you are facing. Already we are tracking these issues internally  and we are working on it.

Thanks,

Senthil.

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Can we get something a little more official than a random forum statement? I have hundreds of customers facing this issue and would like to give them something more official, from Norton, stating that this is indeed thier issue and that Norton recommends disabling Safe Web in order to get a work around.

[senthilkumar Symantec Employee · Accepted solution]

Hi All,

We have released a patch for this issue. In order to get this patch, Please run live update until it shows "Your Norton product now has latest protection updates" and Restart the computer whenever it requires for a reoot, then check the issue again.

Hope this helps and let us know how it goes? 

Thanks,

Senthil.

[AlMcElmon]

Worked like a charm! Thank you very much support and engineers for working so fast on this issue. My customers and I greatly appreciate it!