06-20-2012 08:05 AM
When clicked, it reads "the product is inactive".Also, "Unavailable. Browser restart needed" This is in the Norton toolbar. When I click on the 'product inactive' dropdown, it reads "Identity Safe is locked down. . . etc'" It offers a FIX or CANCEL button. Pressing FIX does nothing! I have deactivated the item both in NIS 2012 and reactivated with no result. I have uninstalled IE9 and reinstalled it. It is the 32 bit version running on a 64 bit machine (windows 7 professional). Everything was working this morning until updates.I can still access the file but it is inactive in IE9.
06-21-2012 10:20 AM - edited 06-21-2012 10:31 AM
Check that the time and date are correct on your computer.
What version of NIS are you using? Support - About. What Operating System, including service pack are you using.
Did you ever have another anti virus program installed? If so, which one?
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
From the main NIS UI, click on Support - Get support. This will run Autofix to check and fix errors with your installtion.
If that does not work, you will have to try reinstalling NIS.