Norton Toolbar / Norton Identity Safe

[rfurman74]

 When clicked, it reads "the product is inactive".Also, "Unavailable. Browser restart needed"  This is in the Norton toolbar. When I click on the 'product inactive' dropdown, it reads "Identity Safe is locked down. . . etc'"  It offers a FIX or CANCEL button. Pressing FIX does nothing!  I have deactivated the item both in NIS 2012 and reactivated with no result.  I have uninstalled IE9 and reinstalled it.  It is the 32 bit version running on a 64 bit machine (windows 7 professional).  Everything was working this morning until updates.I can still access the file but it is inactive in IE9.

[peterweb Worm Eliminator]

Check that the time and date are correct on your computer.

What version of NIS are you using? Support - About. What Operating System, including service pack are you using.

Did you ever have another anti virus program installed? If so, which one?

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

From the main NIS UI, click on Support - Get support. This will run Autofix to check and fix errors with your installtion.

If that does not work, you will have to try reinstalling NIS.