02-20-2013 11:13 AM
My network connectivity is fine, look at me posting on your forums. But I think something may be wrong with *YOUR* network connectivity. Is anyone else having this issue?
Solved! Go to Solution.
02-20-2013 12:24 PM
02-20-2013 01:02 PM - edited 02-20-2013 01:21 PM
This is the precise reason that the ID Safe Vault should have never been moved online only. Their servers go down or get hacked and we cannot access passwords. Bad, bad idea!
02-20-2013 02:52 PM - edited 02-20-2013 02:53 PM
It's working for me now. They must have rebooted their server. ;-) I was able to login and use my password. But I was kinda up sh*t creek for a while there.
Bad design flaw. No server is up 100% 24/7. But we need our passwords 100% 24/7.
02-21-2013 04:43 AM
In my VERY humble opinion...Norton/Symantec need to do a much better job of keeping their customers "in the loop" when these little (little?? did I say little??) glitches occur.
A friendly, "We are having an issue with the Norton Identity Safe Cloud Server and hope to have the problem resolved shortly. Thank you for being a VALUED NORTON CUSTOMER!" or something similar--ON ALL THE NORTON COMMUNITY BOARDS FOR WIDEST DISSEMINATION--would I'm sure be MUCH appreciated by your cu$tomer$.
Please give this some due consideration? Pretty please? With a cherry on top?? I mean, like, a BIG cherry?? Thanks.
02-25-2013 08:22 PM
mwolverine89, Identity Safe on both browsers (IE8, Chrome) and smartphone app are working okay for me now. I can only assume that it "fixed itself," ie the cloud server is working again (or whatever). If yours still isn't working, then your issue may be a little more serious. Suggest you try restarting your phone--including removing the battery (which is what I eventually did while trying to troubleshoot it)--or computer, then try logging in again.
I hope Norton will consider advising its customers that temporary "issues" such as this (which are apparently not caused by the customers' equipment/apps) are ongoing. Just a little "CURRENT SYSTEM ISSUES" blurb or something, on the Community "home page," or something very similar. Other companies (fb, YouTube, Google, Twitter, et al) provide similar feedback to their customers...it's time for Norton to step up, too. (In my humble opinion, of course. )