08-19-2012 04:55 PM
There is a problem with the Identity Protection add-on (which I believe is the renamed Confidential) and Norton are working on a fix.
As a workaround if you can go into your browser tools / Manage Add-ons and disable the Internet Protection (NIP) that should stop the crashes until this is fixed.
If not, tell us what browser, Norton Product and versions of Windows you are using.
08-22-2012 10:47 PM
We have released a patch for this issue. In order to get this patch, Please run live update until it shows "Your Norton product now has latest protection updates" and Restart the computer whenever it requires for a reboot, then check the issue again.
Hope this helps and let us know how it goes?
09-21-2012 01:21 AM
Sorry for the issue you are facing,
Could you provide the exact scenario in which you are facing this issue.
E.g.. Is it happening while visiting any specific sites?
Note: We have a known issue with chrome. Please see more information from this thread http://community.norton.com/t5/Norton-Toolbar-Nort
09-21-2012 11:54 PM
I have done all the things you recommend except disabling it. Isn't there anything else you can do? You have always been quick to fix any of these types of problems. Hopefully you can do this one too!!!
10-10-2012 01:27 PM
Thanks for this answer. It is the "one" that solved the problem for me.
If you are referring to disabling the Norton extension as the solution for you, it's a risky decision. By doing so, you also disable the anti-phishing technology that the Norton toolbar uses for Identity Safe and safe browsing. If you unknowingly went to a fraudulent shopping site, where you would enter sensitive information, you would not be protected.
Ensure your Chrome version is the latest ... 22.0.1229.92.