Norton Toolbar / Norton Identity Safe

[bethy0543]

Hi, Patrick399.

Just a note updating my experiment with your directions disabling Norton Confidential through the Google Chrome wrench on the top right-hand corner.

It doesn't work.  Another thing that feels like it's working for awhile, but in the end, NIS catches up and puts us back to the same computer-crashing experience.

*sigh*

Thank You for trying!

~Bethy

[patrick399]

That's interesting, cause I have not had a crash since I disablled it, which was about a month ago.  You sure we are talking about the same problem?  Chrome was crashing with a message saying Norton Confidential not working, or something to the effect.

But you said you re-enabled it and all kinds of weird things are happening.  The fix is specifically to prevent the error message and Chrome crash, nothing else.

[bethy0543]

Maybe because I switch back and forth between turning it on and off?

Yes, we have the same thing going on...sometimes it says "unknown plug-in needs to close" instead of "Norton Confidential needs to close" but it's all the same stuff going on.

I really don't know because I'm not a tech...just keep track of what has been happening to me for almost a year, now.  Hopefully some day Norton/Symantec will come up with a way to get around this...soon?

[bethy0543]

I've also noticed that my NIS log-ins will not only not fill in pages anymore, but when I click on the log-ins or cards to even open the pages to look at them, it causes me to get a "we gotta close now" message along with sending a message to Microsoft that it's closing, and all slowing down my computer.

There are so doggone many bugs in this NIS, and I wish I could find another program that would keep my cards and log-ins for me out of reach of anyone digging into my computer.  It would be nice if it would fill in automatically (or at least when prompted) the way it used to on NIS.

[just1nw]

If you're looking for a different product to securely store your login credentials, I'd highly suggest checking out LastPass. It's a secure, cross-platform, cross-browser solution for storing your login credentials (and other assorted notes), and it can autofill credentials. I've been a premium member for a few years now and I couldn't be happier with it. And if you have a smartphone you can pair the service with Google Authenticator for an even more secure experience. And no, I don't work there, just really like the product :)

[gayleO]

Whether this problem is a Google Chrome problem or a Norton problem is a moot point.  Why does Norton feel that Google has to solve a problem that isn't Googles?  Google doesn't see it as their problem.  It isn't one of their programs messing up all those computers.  Norton needs to be a little more (actually a lot more) proactive about this problem.  They need to find a fix on their end.  From what I have seen on this thread - there are over 300 people complaining about this - doesn't seem like much - but when you consider the numbers of people that simply come and look at this thread - without commenting - it is a lot larger.  It saddens me to think that Norton feels they can lose all these customers.  I have been cursed with this problem for almost a year now.  I've done the fix - but feel that I and all the other Norton users have been wronged.  When we buy a program we expect to be able to use it to it's full potential.  When I have to disable a portion of the program to make my computer run properly - that is wrong.  Not only does Norton owe us all an apology, but I feel we should all get a refund of part of the cost of the initial program.  I understand that retired programmers are saying that it "is" Googles problem - but - maybe Norton has to find a work around to solve the problem from their end - or eliminate it from the initial program if they can't solve the problem.  Don't keep promising the customer something they can't provide.  I will dump Norton long before I will dump Google Chrome!  My subscription ends soon and I'm outta here!

[gayleO]

I am curious how many Norton customers will jump ship at the end of their subscriptions.  My bet is lots!!!  Everyone I talk to about this says the same thing - they like Chrome - used to like Norton - I think Chrome wins!  When Norton refuses to address the problem more pro-actively and keeps blaming Chrome - it is very sad.  Chrome has no reason for making changes to their program - it works just fine until . . . . .  Norton made a big hooptido about  "Norton Confidential", included it in our downloads and then fell on their face.  They have made no effort to tell the customer they are sorry - that it just doesn't work with Google.   If I had been told that - I would have gone to another company immediately instead of suffering through almost a year of hell.   And, why should I have to go out and buy a program that fulfills Norton's Identity Safe promise?  That was the main reason I bought their download in the first place

I know, I know - they are going to say it is Chrome's problem!!!   Again!!!!.  

[joeljohn]

I had the same crashing issue on one computer only.  Now Norton identity safe disappeared on the one computer only and only when I use the chrome browser.  It works on IE, but I don't like IE.  It does not show up in the extensions list, on this computer only. It does work and is on the extensions list on my other computers.  I do sync settings on all computers.  I have this same question asked in the chrome forums but no response.

JoelJohn

[bethy0543]

Unfortunately, joeljohn, you are one of thousands or millions of us who use Chrome and have this problem, go through days/weeks/months/years of trying to find out what is wrong, and finally end up here where we finally find out what the problem is.

Norton actively hides this information from us, by not making the information public (much less informing us of the problem before we buy NIS).

This is all so very wrong, and I'm very surprised there isn't a class action lawsuit on them for doing this.  If they actually fixed the problem (sorry, don't buy the excuses made by Symantec--passing the buck to Google) on their end, that would be something different...but for some reason, they choose not to.

[mileeho]

I use Norton because I LOVE identity safe!  I love the pre-fill and not having to remember all of my usernames and passwords or account numbers.  HOWEVER, I LOVE Chrome more!  it irks me that either I have to lose my identity safe OR I get the "Norton Confidential plug in" crash message.  Why cant I have BOTH?  Crap, I pay GOOD money to use Norton.  They would be wise to get this fixed!  If Chrome is free and the users love its ease of use and other qualities, how many Norton patrons will be spending good $$ to PURCHASE a program that continously crashes?  Im with you....if push comes to shove, Chrome wins, Norton loses!  (side note:  in looking for this forum, I noticed that this is a problem dating back well  over 12 months!!!  People have had this same complaint for a LONG time and Norton / Symantec have done nothing to make it better.  Yet they have continued to auto-renew and take our $$!)