Re: Norton Confidential plug-in crashing Chrome

CarmenGuillory · ‎07-18-2012

I too am having the same issue. You would think that by now this problem would be fixed. As I am reading these comments, my plug-in has crashed 5 times so far (correction now 6 times) This is so crazy. I like Norton but maybe its time to search for a different security provider once my subscription expires.

Cleburne · ‎07-19-2012

This is pure BS. Chrome worked fine with NO problems, then Norton decided it would apply itself to Chrome. It is NORTON'S responsibility to know that it works with others software as it is applying itself on top of Chrome, not the other way around. At the very least Norton should offer is CUSTOMERS a way to turn off the feature for Chrome if they so desire, but Norton, in their "god" persona, believes they know better for everyone and does not give us this option. If your product does not work with another's, then do not try to force your product to work with theirs, plain and simple. I have been a Norton customer for many years, using very early versions of what became Norton way back in the BBS days, but as the company has gotten bigger they seem to have forgotten to give their users options on what is and what is not run on their computers. Unless this problem is address quickly (has been going on for quite awhile now with NO evidence of anything from Norton other than "blame chrome") I will begin looking into other products to replace Norton on my system.

SendOfJive · ‎02-07-2009

Cleburne wrote:
At the very least Norton should offer is CUSTOMERS a way to turn off the feature for Chrome if they so desire, but Norton, in their "god" persona, believes they know better for everyone and does not give us this option.

Have you tried the method suggested earlier in the thread?:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Norton-Confidential-plug-in-crashing-C...

SpeeyClip · ‎07-18-2012

If you are going to stay with Google Chrome (like me) and are stuck with Norton NIS 2012 for the moment there is only one alternative to the Chrome crashes ~ turn off the Norton Confidential component of NIS 2012. This can be done using NIS 2012 wrench/tools/extensions ~ the Norton Confidential is an extension ~ uncheck it or if you wish as I have done uncheck it and empty the trash can to get rid of it once and for all. I have researched many other Internet Security programs and my conclusion is that all of them currently have weaknesses. Note that Avast internet security comes loaded with Google Chrome, thus unlikely for Avast to conflict with Google Chrome. As for Norton: July 15, 2012 CNET article by Steven Musil covers another Norton/Symantec problem. It's crashing some Window's XP machines with results that are far worse than G Chrome crashing. In this case the computer user gets "The blue screen of death". Norton has admitted ownership of this problem. Why they refuse to admit ownership of the Google Chrome conflict is beyond me. Three lengthy chat sessions with Norton tech support produced no results for me other than conversations between myself and several Norton customer service reps. In each case the tech service rep was certain he/she had resolved the problem. Not so. I resolved it when I removed "Norton Confidential" ~ as to the potential for loss of protection because of this I am clueless. However, I'm staying with Google Chrome and will go with Avast or whatever if Norton does not repair this software conflict.

SpeeyClip · ‎07-18-2012

Among these threads you will find instructions on how to disable "Norton Confidential" ~ I disabled this extension and then placed it in the trash can and hit flush .... No problems with Norton crashing Google Chrome since .... Currently looking for a replacement for Norton

JonBartels · ‎02-16-2010

another option: keep Norton intact, and end your shortcut to the Chrome browser with a space followed by " --always-authorize-plugins"

(from an earlier post of mine)

pangaea · ‎07-22-2012

PieterV wrote:
How to disable the Norton extension in Chrome v17.0:
[Click the wrench icon on the Chrome toolbar in the top right]
[Select Tools in the menu]
[Select Extensions in the menu]
[Uncheck the enable checkbox next to the Norton Identity Protection extension, do not click remove]

By disabling the our extension Chrome will not load any of our code, and if you still experience problems in Chrome, it is most likely related to other Chrome or other extension problems.

To re-iterate some information already shared in this thead:

We reported this problem to Google on August 10 2011.
See: http://code.google.com/p/chromium/issues/detail?id=92374&

To the best of our knowledge in debugging our code and Chrome's code, we believe this is a problem that Google needs to resolve, and it cannot be resolved by us.
We are extremely frustrated by Google's lack of responding to this issue.
We have reached out to Google through various channels on various occasions without any noticeable success.

We work closely with Mozilla and Microsoft on issues related to FireFox and IE, and we wish we could have a similar working relationship with Google, but to date this has proven to be difficult, to say the least.

We are not trying to shift blame, but there is only so much we can do without Google's help.

You are welcome to vent your frustration in this thread, but may I suggest you also complain to Google for their lack of response:
http://code.google.com/p/chromium/issues/detail?id=92374&

Pieter

Pieter, this message is unbelievable. You are Symantec, a huge company - but this problem is simply killing your business. Your flagship PC security product doesn't work well and crashes persistently on Chrome, the world's fastest growing and best browser. This is a major, major deal.

There are 26 pages on this topic here alone! The Interwebs are blanketed with this stupid issue. But the user doesn't care whose problem it is, we just want it resolved. And it diminishes you to point fingers, it shows you can't control your own business, and don't understand your own users. You need to get this fixed, now.

Listen, if your company's top executives don't know about this, they should. You, yes YOU should get your company president on the phone today... And then your president should get Larry or Eric on the phone. You are Symantec - show some muscle! This is making you look real bad, and having to turn off the product is bad for everyone.

If Google truly understands the net impact to end-user security from this, they will want it fixed as well... And if you make it more high-profile, and use some leverage, or use other incentives, they will do it.

Don't just sit and wimper in the corner, you'll give geeks a bad name. It's critical, get it escalated to the top and get it fixed!

bethy0543 · ‎02-23-2012

Thank You, Pangaea.

This is what I keep saying over and over and over again.

No one hears me.

Perhaps someone will hear you.

berzerk · ‎04-14-2011

i get lockups and crashes from norton confidential in chrome everyday, i know how to disable it but unfortunately i actually use its features such as identity safe so i cant do that and there's no way i'm going to use failfox.