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Contributor
sturgess
Posts: 61
Registered: ‎05-06-2011
Accepted Solution

Norton Confidential plug-in crashing Chrome

[ Edited ]

Getting a message "The following plug-in has crashed: Norton Confidential" when using Chrome at Yahoo Mail. Need to close browser down as Yahoo becomes unusable, happened a couple of times since updating, any thoughts ?

 

[edit: updated subject to better reflect thread topic]

Regular Contributor
v0id
Posts: 49
Registered: ‎05-10-2010

Re: Norton Confidential plug-in crashing NIS 2012

LOL! I was gonna report same. I started installing some script on localhost and it crashed.

 

See picture below:

 

http://img856.imageshack.us/img856/9895/fails.png

Symantec Employee
umaiselvi
Posts: 131
Registered: ‎01-18-2009

Re: Norton Confidential plug-in crashing NIS 2012

[ Edited ]

Hi v0id/sturgess,

 

Thanks for reporting the crash issue. We will look into it.

 

Can you please give some more details on this like, the sequence of actions you performed when the crash occured?

 

You saw the crash when logging into Yahoo mail or when browsing some specific web page in Yahoo..

 

Thanks,

Umai

Phishing Phryer
avjohnnie
Posts: 755
Registered: ‎09-16-2009

Re: Norton Confidential plug-in crashing NIS 2012

Same story here as well --

 

Very inconsistent - does not do it all the time - Occurs here on Chrome about every 5th to 10th launch of the browser.  Does not fully crash Chrome - Only the confdential plug-in is reported as crashed.  Norton toolbar remains operational.  Site safety remains operational.  Identity Safe remains operational.  Go figure...

 

Windows 7 Pro - 32bit

Chrome 13.0.782.220

NIS2012 19.1.0.28

Symantec Employee
avanip
Posts: 50
Registered: ‎06-25-2008

Re: Norton Confidential plug-in crashing NIS 2012

Thank you all for reporting this issue. We have fixed these crashes and would be resolved with the next update. :smileyhappy:

 

Best Regards,

Avani Patel

Newbie
mariner3b
Posts: 1
Registered: ‎09-20-2011

Re: Norton Confidential plug-in crashing NIS 2012

I"m having this same problem with google chrome and norton confidential. 

Newbie
blt126
Posts: 1
Registered: ‎09-20-2011

Re: Norton Confidential plug-in crashing NIS 2012

I am still getting the crash from the plug in...Not sure if I have had an update since it was suppose to be updated, but still getting the crash in Chrome.

Symantec Employee
avanip
Posts: 50
Registered: ‎06-25-2008

Re: Norton Confidential plug-in crashing NIS 2012

Hi blt126,

I will update the thread once the update is released.

 

Thanks,

Avani

Symantec Employee
avanip
Posts: 50
Registered: ‎06-25-2008

Re: Norton Confidential plug-in crashing NIS 2012

Hello Everyone,

The update has been released. Can you please download it by running Live update and let me know if that solves the persistent crashing?

 

Thank you all for your patience, while we worked on resolving these issues.

Avani

Regular Visitor
trevordl
Posts: 9
Registered: ‎05-17-2009

Re: Norton Confidential plug-in crashing NIS 2012

I still have problems with it crashing chrome, mainly when playing words with friends on facebook, the other games seem to play ok, but this stops the browser from running, I have disabled the norton plugin and it runs fine.