10-19-2011 04:11 PM - edited 10-19-2011 04:13 PM
What exactly is Norton Confidential and why does it keep crashing when I try to play Words with Friends on Facebook? I just updated Norton last week and have been having the problem ever since. And I am using Google Chrome as well. Thank You
10-19-2011 08:11 PM
I ran the last live update and Norton Confidential continues to make Chrome crash at least 3 times a day. I use my computer all day for work and now its not just when words with friends is running which seems to be a common theme among the users. Please fix this or tell us how to uninstall whatever the heck Norton Confidential is. I wish I hadn't upgraded to NIS 2012 because 2011 was working just fine!
10-28-2011 09:28 PM
Do you not care that you haven't responded in 9 days and the issue still hasn't been fixed? We can't be the only ones experiencing this...I bet by not fixing it you're losing a lot of customers. I personally don't intend to purchase any more of your products if you make something like this totaly crappy then don't provide a proper fix when you get numerous customer complaints.
10-30-2011 08:19 AM
Has there been another attempt at a fix for this problem yet? Norton Confidential plug in is constantly crashing Google Chrome still, especially when I am using the Picasa website.It then also causes the Shockwave plug in to become non responsive, which I've never had any problems with before. I have to revert to using Internet Explorer to use Picasa, which I really don't want to do!
11-02-2011 06:32 AM
I had to disable the Norton Identity Protection extension 2012.1.1.10 NIS 2012 ver 184.108.40.206 in Chrome 14.0.835.202. The extension constantly crashed multiple applications and made Chrome dog slow. I test web sites and couldn't afford to have it enabled.
My OS is Windows 7 Professional N with Service pac 1
11-02-2011 06:19 PM
First it was the NIS 2012 not finding tracking cookies (still waiting for an answer on that one), then it was the firewall and browser protection sliders being greyed-out and now some mystery Norton Confidential plug-in gumming up Chrome. All this since I installed NIS 2012 four days ago. This reminds me of the Norton products of five years ago. It's why I left.
Cripes, 2011 and 2010 were wonderful. I never even visited these forums. But now it seems I'm a regular. Maybe instead of Norton emailing me about a some new forum status I've reached (from Newbie to Visitor in a day!) they might want to look at why I'm even on here. I mean does anybody at Norton actually come on her to, you know, answer questions about their product?
So what is the Confidential plug-in? Is it necessary? And why is it crashing?
11-05-2011 02:26 PM
I was prepared to give Norton another try after abandoning it several years ago. However, as others have said it is constantly crashing Chrome. I don't want to give up Chrome for IE. I would rather switch anti-virus providers than switch browsers. Please fix this problem.....