08-26-2012 04:09 PM
I've identified what causes the problem on my computer (Windows XP Pro) --Norton Confidential only crashes in Chrome when I'm using webmail.earthlink.net -- this website posts two advertisements on each page - one at the top and one on the left -- I've noticed that after using this website for about 1/2 hour there is a likelihood for a Norton Confidential plug-in crash which prevents the ads from running in the website -- thus freezing the website and Chrome. Once I close Chrome it just takes 1 minute for me to restart chrome.
If there is a fix for this please post it so I know that this problem can be avoided.
Did you get the latest patch that requires a reboot as described in this post?
This has helped many users. There is not nearly the amount of people posting in this thread since the latest patch update.
08-30-2012 02:18 PM
08-30-2012 07:36 PM
I am sorry you are having problems with your computer.
You cannot determine Norton has “killed your computer”.
• there is no reason to have your computer “wiped and reinstalled” because a browser crashed
• did you try control-alt-delete to reboot?
• a competent computer tech would back up your information before “wiping and reinstalling” anything
08-30-2012 09:52 PM
Oh and only had this problem since norton updated
If you are talking about the recent patch updates, that's been a week ago. See this post ...
That patch required a reboot of the computer. Did you get the patch then, or just prior to posting? You say Norton has in effect, brought down your entire system. What kind of Norton errors or other errors did you see? What did they say? How have you determined that Norton has brought down your system? Did you get any Chrome extension errors? That would freeze the Chrome browser. It wouldn't crash your entire computer to where you think it needs to be wiped.
This thread is about the Norton extension freezing in Chrome. Is that what really happened? How has this brought your computer to the point of needing to be wiped clean? Is there something else you're not including?
If your computer is not really a 'useless heap' as you say it is, try running Norton autofix. Click Support > Get Support at the upper right of the UI. If it can't fix what it may find, open the Support Web Site. Go from there.
08-31-2012 12:19 PM
This issue is still not resolved. I have all the newest fixes and the computer is still giving a error saying Norton Confidential is not working. It slows my computer and locks it up! What to do?
08-31-2012 01:58 PM
08-31-2012 02:07 PM
Went back to Firefox. So slow!
Have you configured Firefox for pipelining? A couple of simple tweaks will enable the browser to fetch more information at a time, and can dramatically speed up page load times:
1. Type about:config into the address bar and hit enter. Promise to be careful (Don't worry, you won't break anything).
2. In the filter box type network.http or simply scroll down to the network entries.
3. Double-click network.http.pipelining to change the setting to "true."
4. Double-click network.http.proxy.pipelining to also change it to "true."
5. Double-click network.http.pipelining.maxrequests and type the number 8 into the box that appears and click OK (8 is the maximum that Firefox can handle, so entering a larger number is not beneficial).
6. Close and restart Firefox.
09-19-2012 05:27 PM
I have a problem with the "this is a known and long standing issue" as I've only recently started having the problem and it isn't happening on all my computers running both Norton and Chrome. I've double checked which versions of Norton I'm running. On the machine with the new problems I'm running vers. 18.104.22.168 and on the machine I'm not having the problems I'm running vers. 22.214.171.124. When was the 126.96.36.199 version released and is there a way to go back to the older version?