"Oh the humanity .... "
... this product continues to internally combust, faster than the Hindenberg.
Norton support continues to be of no real help, except I was given instructions for disabling "Norton Confidential" after several requests from the forum administrator. I haven't done so, because they've yet to tell me exactly what is being disabled if I do so. I don't want to disable the entire firewally (until my subscription runs its course -- approx 45 days), but if the Norton Confidential plug in controlled certain features that I don't use (like parental controls), I would happily pull the plug. Total avoidance on the part of Symantec as far as what -- specifically -- I would be disabling. Only warnings with the corporate line, "I wouldn't recommend it".
Well, I wouldn;t recommend this product, so I suppose we're even. Continuing to lay the blame at Google's feet for a design flaw on Symantec's part seems to be their only "solution". A total lack of responsibility on Symantec's part, and I can only hope their customers leaving in droves gets their attention. Oh, the latest insult to injury?
My machine crashed yet again this evening (ever the optomist i booted up Chrome) and I was then greeted with a dialog box from Symantec, telling me my firewall protection had expired, and I would have to reactive my product. All prompts seemed to take me to the activation screen -- where I was determined NOT to go -- and after spending another 1/2 hour (just put it on my tab of over 5 hours to date online with the less than stellar support team at Symantec) the agent added the 45 days back to my subscription. I would have posted about this earlier this evening, but when the software didn't recognize my firewall, it didn't recognize my current account -- or sign in information either.
I cannot fathom the total lack of concern -- or more importantly -- solution to a very real problem, that the upper management at Symantec is choosing to ignore. Apparently they don't read their own forums. Sweet. ~ Philafilly
