Norton Toolbar / Norton Identity Safe

[topedia]

For testing open chrome://plugins/ and disable the flash plugin. 

Sites are working properly when

- NIP is activated and flash plugin is deactivated

- NIP is deactivated and flash plugin is activated

My flash plugin details are

Flash (3 files) - Version: 11.3.31.225
Shockwave Flash 11.3 r31

[Salihb]

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MJP wrote:

Just trying to gather more information on this issue:

Do these problem pages get "unstuck" if you right-click on the page in Chrome, choose "view page source", let the new tab open, then go back to your original page and try to use it?

Regards,

Matt Powers

Symantec Corp.

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The problem dissappears on both occassions. Either vieweing source and going back to the page or minimizing/maximizing/resizing.

[MJP · Accepted solution]

Thank you - we are still looking into this matter.

In the meantime, one workaround to consider is to hide the toolbar on Chrome (this is different than disabling the extension).

Click the "x" on the left side of the toolbar to hide it.  The Norton Identity Protection extension will still be active for surfing protection (for example Phishing site protection).  

To get the toolbar back (say you want to access your Identity Safe menu), you can click on the Norton Identity Protection button next to the address bar.

Regards,

Matt Powers

Symantec Corp.

[Salihb]

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MJP wrote:

Thank you - we are still looking into this matter.

In the meantime, one workaround to consider is to hide the toolbar on Chrome (this is different than disabling the extension).

Click the "x" on the left side of the toolbar to hide it.  The Norton Identity Protection extension will still be active for surfing protection (for example Phishing site protection).  

To get the toolbar back (say you want to access your Identity Safe menu), you can click on the Norton Identity Protection button next to the address bar.

Regards,

Matt Powers

Symantec Corp.

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Wow now everything actually works :O!!! Crazy, i wouldn't have believed that! Thanks, might make it easier, but it's still something that has to be fixed ASAP. Should be pretty high on your "fix-it-list" :).

[samccauley]

Just wanted to add that I have the same problem. I experience it on the foxnews.com home page, among other pages. The same workarounds work for me: disabling Flash plugin; disabling Identity Safe extension; hiding Identity Safe toolbar; switching to another tab and back again.

Chrome 21.0.1180.77 m
Windows 7 w/ Service Pack 1

I hope you get this fixed soon. It is annoying.

Thank you!

[Edjr60 Super Phishing Phryer]

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samccauley wrote:

Chrome 21.0.1180.77 m
Windows 7 w/ Service Pack 1

I hope you get this fixed soon. It is annoying.

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Hi samccauley,

Sorry to hear of the problems. I use Chrome also.

Maybe you weren't aware yet, but Chrome version

21.0.1180.79 was released last night.

Your current version and the newest one, were released

back to back in two days.

You can click here for the likely reason for the turn around

update on the heels of your current version.

Ed

[walshrob]

Having the exact same problem. Glad it's working now since i hid the tool bar but i'd still rather the tool bar be visable and youtube working correctly for me

[mklahr]

I am running Windows 7 64 bit and NIS.

If I right clck and select inspect elements, Youtube Videos appear. I also noticed that if you select the console icon in that scrren, you will notice many JAVA errors

[musenbach9]

Pleeeeeasse tell us what to do and how to fix it or make an update, patch that works. I reinstalled both chrome and Norton, I updated and still get the same crush, as the guys with the reported picture. Exactly the same problem ! How long will it take? Before it was Norton Confidential, after reinstallation it changed into Norton Identity Safe - whatever you name it, it's still the same problem. This thing makes my life harder even if I hide the toolbar....................................................

[Salihb]

If you are able to hide the toolbar, do that... That's the easiest way to solve this problem. Besides you don't really need the toolbar to be visible anyways...