10-17-2013 06:18 PM
Two days ago my Norton Identity Safe was working quite alright with Google Chrome but after new updates for Windows 8 and the restart of my computer, Norton Identity safe stopped working. In Chrome extensions there was a message: NPAPI-extensions are not supported and I was unable to use the extension.
In Firefox the Identity Safe is working properly. My system is Windows 8 in a normal 64B desktop PC.
Solved! Go to Solution.
10-22-2013 12:00 AM - edited 10-22-2013 12:01 AM
Please try the following solutions and let us know if any of these solves your issue
1. Uninstall and reinstall chrome
2. Go to Chrome://plugins -> Expand the details -> and check if Norton plugin is disabled there. If yes enable it back
3. Try the solution suggested in the below mentioned blog. (i.e) changing the chrome's compatibility mode to work for Windows 7 and then try if Norton toolbar is enabled.