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Visitor
Matzoni
Posts: 3
Registered: ‎10-17-2013
Accepted Solution

Norton Identity Safe doesn't work in Google Chrome.

Two days ago my Norton Identity Safe was working quite alright with Google Chrome but after new updates for Windows 8  and the restart of my computer, Norton Identity safe  stopped working.  In Chrome extensions there was a message: NPAPI-extensions are not supported and I was unable to use the extension.

In Firefox the Identity Safe is working properly.  My system is Windows 8 in a normal 64B  desktop PC.

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: Norton Identity Safe doesn't work in Google Chrome.

Let us know the version of the chrome browser you use.

 

 

Visitor
Matzoni
Posts: 3
Registered: ‎10-17-2013

Re: Norton Identity Safe doesn't work in Google Chrome.

My Chrome Version is 30.0.1599.101 m

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: Norton Identity Safe doesn't work in Google Chrome.

[ Edited ]

Hi Matzoni,

 

Please try the following solutions and let us know if any of these solves your issue

 

1.  Uninstall and reinstall chrome

2.  Go to Chrome://plugins -> Expand the details -> and check if Norton plugin is disabled there. If yes enable it back

3.  Try the solution suggested in the below mentioned blog. (i.e) changing the chrome's compatibility mode to work for Windows 7 and then try if Norton toolbar is enabled.

 

http://johnbruer.com/2013/06/29/install-npapi-plugins-in-chrome-for-windows-8/

Visitor
Matzoni
Posts: 3
Registered: ‎10-17-2013

Re: Norton Identity Safe doesn't work in Google Chrome.

The reinstalling chrome helped me. Then I was  able to use Norton Chrome Identity tool, thanks!