06-21-2012 09:40 AM
I have NIS version 126.96.36.199 installed and working fine on 5 PCs. I used Identity Safe and have a vault.
I have an iPad and have downloaded and installed the app for Identity Safe. When I log into my Norton Account and attempt to enter my Identity Safe password I get the message "You need to setup IDSafe account."
Documentation I find indicates it should be accessing my existing PC vault. I have seen similar messages in other forums with no resolution. Normal support is unresponsive to this issue, saying resolution is in this forum. (Not cool.)
I was to use the ID Safe on my iPad. How do I get to the vault?
06-22-2012 01:01 AM - edited 06-22-2012 01:02 AM
Welcome to the Community.
You say you have a "vault" but is it an online vault. For all the devices to be able to work together you need to move your existing PC based vault - online.
As I am not currently using Identity safe I cannot tell you exactly how to do this but I think it should be fairly easy to find. If it is not, come back and I am sure there are many others here far wiser and better informed than me on this subject.
06-24-2012 03:21 PM
If you need to move your Identity Safe to an online vault.....
Just in case, Backup your Identity Safe Data.
From the main NIS UI, click on Settings - Web - Identity Safe. Then click on configure beside Move Data Online. Follow the instructions from there.