Norton Identity Safe on iPad not recognizing PC vault password

GregStreet · ‎06-21-2012

I have NIS version 19.7.1.5 installed and working fine on 5 PCs. I used Identity Safe and have a vault.

I have an iPad and have downloaded and installed the app for Identity Safe. When I log into my Norton Account and attempt to enter my Identity Safe password I get the message "You need to setup IDSafe account."

Documentation I find indicates it should be accessing my existing PC vault. I have seen similar messages in other forums with no resolution. Normal support is unresponsive to this issue, saying resolution is in this forum. (Not cool.)

I was to use the ID Safe on my iPad. How do I get to the vault?

Andmike · ‎03-23-2011

Hi GregStreet.

Welcome to the Community.

You say you have a "vault" but is it an online vault. For all the devices to be able to work together you need to move your existing PC based vault - online.

As I am not currently using Identity safe I cannot tell you exactly how to do this but I think it should be fairly easy to find. If it is not, come back and I am sure there are many others here far wiser and better informed than me on this subject.

Good luck.