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Contributor
connieking
Posts: 16
Registered: ‎02-07-2010

Norton Identity Safe toolbar missing from Firefox

Hello.

 

Since I've upgraded Firefox to version 10.0.2, my Norton Internet Security Identity Safe toolbar has disappeared.  My version of Internet Security is 19.7.1.5.

 

Please advise how I can re-instate this toolbar.

 

Thanks.

Connie

Contributor
connieking
Posts: 16
Registered: ‎02-07-2010

Re: Norton Identity Safe toolbar missing from Firefox

Firefox just had a few more updates and once I did those, the Norton Identity Safe toolbar reappeared.  The updates must have included a patch to fix this. 

SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Norton Identity Safe toolbar missing from Firefox

Hi connieking,

 

With the release of Firefox 13, Norton Toolbar support for Firefox 10 and earlier versions has been dropped.  Please see the following:

 

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Attention-Firefox-3-through-10-users/m...

Contributor
connieking
Posts: 16
Registered: ‎02-07-2010

Re: Norton Identity Safe toolbar missing from Firefox

Thanks much for that.  Everything works fine now that I have Firefox 13.