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hsasfur
Posts: 1
Registered: ‎11-07-2013

Norton Identity Safe

I was running Norton Identity Safe on Google Chrome under Windows 7. It was running OK and all of sudden the toolbar disappeared and when I checked the extensions it was not there. Why and how it got removed I have no idea.

 

The vault is on line and I can access it by logging to my Norton account and go to NIS which it asks to login. It opens, but it is tedious to get each time the user name and password and enter manually.

 

When I try to reinstall the add-on it gives error that there is problem with my product and asks to contact customer services. I did that several times and whenever I click "chat now" it gives a message that the page could not be found.

 

I have been battling with this issue several days now.

 

I also run on my machine Norton Internet Security and Norton Utilities 16.

 

Any help please.

dickevans
Posts: 12,349
Registered: ‎04-08-2008

Re: Norton Identity Safe


hsasfur wrote:

I was running Norton Identity Safe on Google Chrome under Windows 7. It was running OK and all of sudden the toolbar disappeared and when I checked the extensions it was not there. Why and how it got removed I have no idea.

 

The vault is on line and I can access it by logging to my Norton account and go to NIS which it asks to login. It opens, but it is tedious to get each time the user name and password and enter manually.

 

When I try to reinstall the add-on it gives error that there is problem with my product and asks to contact customer services. I did that several times and whenever I click "chat now" it gives a message that the page could not be found.

 

I have been battling with this issue several days now.

 

I also run on my machine Norton Internet Security and Norton Utilities 16.

 

Any help please.


Welcome,

Have you rebooted since the last round of updates?

Keep us posted

Dick
Win7x64 SP1 current NIS V21