Norton Toolbar and Syncing with Online Vault

LenDet · ‎05-09-2012

I am currently running Windows 7 Profesions 64 with SP 1 and use FF version 12.0. I recently upgraded to the lates version of Norton 360 v. 6.2.0.9. I use two computers, adesktop and a laptop and was always having a problem making sure my logins and passwords were consistent between the two. With the Norton upgrade it prompted me to store my Identity Safe information online and sync all my devices with it. I did this and can see my information on line but I lost all my Identity safe information on my local computer and do not know how to sync the information back from on line to my local computer. My logins no longer auto fill and I have to look up the information in the vault to sign in.

LenDet · ‎05-09-2012

So I restarted my computer and logged back into my account and logged onto the online vault and everything seemes to have syned up and the auto fill is wrking now.

dickevans · ‎04-08-2008

LenDet wrote:
So I restarted my computer and logged back into my account and logged onto the online vault and everything seemes to have syned up and the auto fill is wrking now.

I'm always amazed at how many problems are repaired by doing a reboot.

Glad all is well

Dick
Win7x64 SP1 current NIS V20

peterweb · ‎04-17-2008

There may have been some Norton update waiting for you to reboot to take effect.

Things happen. Export/Backup your Identity Safe data.

Mikejayuk · ‎05-22-2012

It is not very clearly stated but if I understand correctly once you have syncronised your local "Identity Safe" with the online version, then your local "Identity Safe" account is deleted. Thereafter it would appear that you have to use the on line version.

This means:-

1. You have to be online to be able to access your passwords.

2. You need to login twice rather than once (first your Norton account and then Identity Safe).

This all seems very amateurish. My expectation from the advertising was a local "Identity Safe" with an on line version that could be syncronised and backed up to at any time in the same way that I syncronise and back up my phone and emails.

Have I missed something or just been duped again by Symantec?

Mike

dickevans · ‎04-08-2008

Mikejayuk wrote:
It is not very clearly stated but if I understand correctly once you have syncronised your local "Identity Safe" with the online version, then your local "Identity Safe" account is deleted. Thereafter it would appear that you have to use the on line version.

This means:-
1. You have to be online to be able to access your passwords.
2. You need to login twice rather than once (first your Norton account and then Identity Safe).

This all seems very amateurish. My expectation from the advertising was a local "Identity Safe" with an on line version that could be syncronised and backed up to at any time in the same way that I syncronise and back up my phone and emails.

Have I missed something or just been duped again by Symantec?

Mike

Hi Mike,

I'm not sure how your system is reacting but I have identity safe set for online so that I can access it from any of my test systems or my work computer. Once they were all configured and synced I only have to login once on any of them to get the safe opened for use. One of these is the stand alone version of identity safe and it is problem free.

Operator errors do not count.

Dick
Win7x64 SP1 current NIS V20

yank · ‎12-02-2009

Hi Dick,

Just curious - are you always logged into your Norton Account? If so, that would eliminate one of Mike's log-ins and explain why you have access to all of your ID Safe Data with only a single log-in!

dickevans · ‎04-08-2008

yank wrote:
Hi Dick,

Just curious - are you always logged into your Norton Account? If so, that would eliminate one of Mike's log-ins and explain why you have access to all of your ID Safe Data with only a single log-in!

I don't think so. I switch systems at home and the office computer gets rebooted overnight by the IT types that play with our network. Let me shut down this system and boot it up again and see if I need one ot two passwords to get back into operation.

Back in a few -

I have returned. Watching carefully I see that when I log into my online identity safe it is automagically logging me into my Norton account.

Hope this helps

Dick
Win7x64 SP1 current NIS V20

Mikejayuk · ‎05-22-2012

See the final post under this thread:-

http://community.norton.com/t5/Norton-Protection-Blog/The-Identity-Safe-Portal-is-here/ba-p/576740

Mike

Viz:-

by Msradell on

I've been using identity safe for several years. When I tried to create a new cloud account it told me everything in my existing safe would be deleted! Something I certainly don't want. How can I overcome this problem and switch to using the cloud?

Mikejayuk · ‎05-22-2012

I think thet the problem arises from the "Move to on Line" option in the Local "Identity Safe". This doesn't just copy the data in your vault it transfers it and then deletes the local vault.

I have recreated my local vault and imported my back up data so I am back to status quo and now need to work out just how (or if) the syncronization works.

This whole issue is very murky and Norton should address the issue and clarify the documentation and particularly references to "Idenity Safe" in NIS2012, Stand alone, On Line as each is likely to have different quirks in their behaviour.

Mike