Norton Toolbar / Norton Identity Safe

[peterweb Worm Eliminator]

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alphalas wrote:

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mond321 wrote:

Anguel - as far as I am aware, peterweb does not speak on behalf of Norton. The official Norton response from Tony_Weiss is that they are "tracking" this issue at the moment and have not yet made a decision. Like you of course, I am hoping that they decide to support ESR soon!!

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Thanks for the reply, mond321. I am really disappointed because of the lacking ESR support. Because I don't have the time to wait to see how Symantec will decide, I have decided to immediately switch all computers here from ESR back to the "normal" Firefox. I just cannot afford to have that kind of "maybe" support when it comes to security. We see nowadays how intelligent modern malware is. I cannot afford to see malware slipping through Norton because of some overlooked ESR incompatibilites even if they decide to support ESR. Sad but true.

Best regards,

Anguel

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As Mond321 says  I do not work for Norton. I am just one of the many users that volunteer here to try to help others. You can identify Norton employees by their names being in red letters.

As noted, Symantec  is now tracking this issue, due to the comments made in this thread. So your voice is being heard.

[Tony_Weiss Administrator]

Thanks everyone. And as someone who does speak for Norton, we are still working on this one. I can't say right now when/if Firefox ESR will be supported, but we are taking it seriously. When I can share more information with you, I will. Thanks for letting us know how much the toolbar means to you.

[alphalas]

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peterweb wrote:

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As Mond321 says  I do not work for Norton. I am just one of the many users that volunteer here to try to help others. You can identify Norton employees by their names being in red letters.

As noted, Symantec  is now tracking this issue, due to the comments made in this thread. So your voice is being heard.

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Sorry peterweb, thank you very much for trying to help others. I did not interpret your reply correctly, because it sounded like a standard marketing reply. Sorry again.

Best regards,

Anguel

[alphalas]

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Tony_Weiss wrote:

Thanks everyone. And as someone who does speak for Norton, are are still working on this one. I can't say right now when/if Firefox ESR will be supported, but we are taking it seriously. When I can share more information with you, I will. Thanks for letting us know how much the toolbar means to you.

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Thank you Tony! It is good to know that employees are reading these forums. This is a big step towards satisfied customers.

Best regards,

Anguel

[peterweb Worm Eliminator]

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alphalas wrote:

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Sorry peterweb, thank you very much for trying to help others. I did not interpret your reply correctly, because it sounded like a standard marketing reply. Sorry again.

Best regards,

Anguel

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No problem.

It is easy for newer forum visitors to think they are dealing with Norton employees, especially when the Norton Support site sends them here to find answers to problems.

[RyanKass]

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Tony_Weiss wrote:

Thanks everyone. And as someone who does speak for Norton, we are still working on this one. I can't say right now when/if Firefox ESR will be supported, but we are taking it seriously. When I can share more information with you, I will. Thanks for letting us know how much the toolbar means to you.

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Yes, thanks again Tony for looking into this.

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alphalas wrote:

Small companies like ours will definitely not switch to your corporate solutions. It is still us who decide which software is most suitable for us and wich we can afford. Firefox ESR is just a Firefox for people who want a stable & up-to-date browser which does not get its addons disabled every day because of new browser versions with new features noone really needs. I have to say that we switched to Firefox ESR exactly because Norton's browser plug-ins got constantly disabled as soon as Firefox got updated in the past. Now you tell us that you are not going to support ESR... If this is really the case, we will probably look for another anti-virus solution. For a similar reason we stopped using ESET Antivirus a few years ago. There are a lot of alternatives out there...

Best regards,
Anguel

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Alphalas, another good point. Small Companies/Businesses with only small handful of PCs decide themselves which software is the most suitable for them. It doesn't make since to them to purchase the corporate version and add the extra costs and associated overhead for the number of machines they have.

Your point as to why you switched to the ESR version is also a good one and is one of the reasons why users running Norton Internet Security or Norton 360 switched to the ESR version of Firefox. As I've said previously in this thread, these users simply don't want to deal with the headaches and compatibility issues associated with the frequent updates of the standard version of the browser.

[Tony_Weiss Administrator]

Hi everyone,

I'm sorry, we will not be supporting Firefox ESR 10.0.x. It's a considerable amount of work to implement this suggestion, and would require many changes to our current version. I can understand that some of you will be upset at this decision, and for that I apologize. It was a difficult decision, and our team did take your concerns into account. Again, I'm very sorry.

[RyanKass]

Tony,

It's very disappointing to hear of your team's decision. Are there any plans to revisit your teams decision with future Firefox ESR versions? How about the potential for implementation in a future version of Norton Internet Security or Norton 360?

Also, is there a way those of us using Firefox ESR can uninstall the update that disables the Toolbar as a workaround?

Thanks.

[Tony_Weiss Administrator]

Hi RyanKass,

At this time, there aren't any plans to revisit this decision. There also aren't any plans for potential implementation in a future version of Norton Internet Security or Norton 360. The only "fix" I can think of would be to install Firefox 11, 12, or 13 on your system, but I imagine that's not something you'd want to do anyway.

[mond321]

Thanks for the information, Tony, although it's obviously not what I wanted to hear. I have two further questions:

1) Will Norton Internet Security continue to support the "Norton Vulnerability Protection" extension in Firefox ESR? It has continued to work in my Firefox even after Norton Toolbar got disabled. I would greatly appreciate ample ADVANCE warning if there are any plans to stop supporting Norton Vulnerabillity Protection on ESR.

2) Are there any other Norton products which DO support Norton Toolbar on Firefox ESR? (consumer or otherwise)

Thanks.