06-06-2012 12:46 AM
After Firefox New ESR update i.e. 10.0.5 Norton toolbar has stopped working and showing that It is incompatible with Firefox. I'm running norton 360 version 188.8.131.52 and there is no more update available for my version.
06-06-2012 03:01 AM
We support only from Firefox 11.X and above.
Please see more information from this thread http://community.norton.com/t5/Norton-Toolbar-Nort
Please upgrade firefox to latest one and enable the addons in FF->Tools->Addons->Extension-> Enable "Norton Toolbar,Norton Vulnerability Protection" then Restart FF and check the behavior again.
Let us know how it goes?
06-06-2012 05:06 AM
Did you really mean tosay that you will not support Firefox ESR Releases from now onwards? Thats really very very bad support from Norton. Firefox has created ESR for the corporate user so that they dont have to validate the addon again and again. Firefox will update all the security related issue in firefox 10 ESR hence new version 10.0.5.
Can you give us a reason not to support it?
06-06-2012 11:27 AM
I agree that Firefox ESR 10.x should be supported - I am using Firefox ESR precisely because it is stable and security-supported until early 2013, and because the original version of that forum post said that Norton would support Firefox from version 10 upwards. It now seems to have been updated to say 11 and upwards
I am using Norton Internet Security 2012.
06-06-2012 11:32 AM
p.s. I can see why the original Firefox 10 should NOT be supported anymore; but Firefox ESR 10.x is a current version, the Norton add-ons have already been validated against ESR 10.0.4, and 10.0.5 is merely a security patch so the effort required to test it / risk involved in supporting it should be minimal. Furthermore, the Norton Vulnerability Protection extension (version 10.1.1.8 - 4) in my Firefox ESR 10.0.5 hasn't been disabled with the upgrade from 10.0.4, only my Norton Toolbar.
06-06-2012 11:40 AM
Your comment about the ESR version being for Corporate use, would indicate you should be using a corporate security solution. The Norton products in this forum are for home users.
Check the Symantec site for corporate users and see if they cover this.
06-06-2012 11:57 AM
To be pedantic, Firefox ESR is intended for "organizations":
"Firefox ESR is intended for groups who deploy and maintain the desktop environment in large organizations such as universities and other schools, county or city governments and businesses."
Maybe a consumer Norton product shouldn't support ESR - but to be honest, I can't see that it would take all that much effort or risk to do so in this specific case - the whole point of ESR is that it is based on an existing validated version, and then doesn't change except for security patches. I think Norton should be more generous and still support it.
06-06-2012 02:28 PM
Maybe you should post your comments to the Product Suggestion board of this forum.
Whether a corporation or "organization", the product is intended for larger institutions, that normally do not use home user versions of software.