Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mond321 · ‎07-04-2011

Hi Tony,

Thanks for taking the time to reply to this thread - that's great to hear that you are tracking it.

A quick technical suggestion: perhaps you could set minVersion in the Norton Toolbar install.rdf file to 10.0.x where 10.0.x tracks the latest version of ESR, i.e. 10.0.5 at the moment. (see below)

That way home users who are on the older non-ESR 10.0 versions will not get support (the non-ESR version only went up to 10.0.2), and only one version of ESR gets supported at a given time. I'm hoping this will reduce your testing and support costs.

Thanks. mond321

p.s. is there any need for me to raise this on the Product Suggestion board as suggested by peterweb earlier?

Excerpt from C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.0.145\coFFPlgn , edited as per my suggestion:

<em:targetApplication>
      <Description>
        <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
        
        <em:minVersion>10.0.5</em:minVersion>
        <em:maxVersion>13.*</em:maxVersion>
      </Description>
    </em:targetApplication>

Tony_Weiss · ‎04-07-2008

There's no need to add it to the Product Suggestion board now; we're tracking it. And thanks for the technical suggestion.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation

yaashul · ‎04-29-2011

peterweb wrote:
Maybe you should post your comments to the Product Suggestion board of this forum.

Whether a corporation or "organization", the product is intended for larger institutions, that normally do not use home user versions of software.

I have been stupid enough to suggest norton to support ie x64 version for about 2-3 years now...I dont think I will ever give any product suggestion in norton forum.

Tony... let me tell u one more thing...late support means no support. Ppl will eventually forced to use firefox latest version. You will be sucessful in whatever u will achieve by not support Firefox ESR release.

Rahul

mond321 · ‎07-04-2011

I'm still willing to hold out hope for ESR support - whereas 64-bit support is a whole new platform for Norton to develop and test against, 10.0.5esr is almost the same product as the last Norton-supported version 10.0.4esr - security fixes only.

Personally I only use the Safe Web features of the Toolbar and not Identity Safe, I would be content with the Safe Web features being functional in ESR, although others will disagree. At a bare minimum, I'd like the Safe Web "OK" / "Tick logo" feature to work, if not the inline search results indicators.

I'd also say that it's a bit contradictory to support versions 11 and 12 of Firefox, both of which have known vulnerabilities and are no longer supported by Mozilla, but not to support ESR 10.0.5 which is up-to-date, and is virtually the same product as Firefox 10, which has already been supported by Norton previously (hence the initial testing work is already done, and the risk going forwards is minimal).

Anyhow, I am willing to wait patiently for now - I am hoping Norton will be generous enough to resume support for ESR (that's what I see it as - resuming support, not adding something entirely new) and realise it isn't a big risk or cost, and is entirely worth it to keep more customers happy.

RyanKass · ‎08-29-2008

Tony,

Thanks for taking the time to reply and look into this. It's appreciated.

BeenArround,

Agreed that it's the same version, only thing that's different is the type of Firefox Updates - full (both new features and security or security only (ESR version).

mond321,

In regards to your last post, I feel that Symantec should support the whole thing, not just certain features of the toolbar. I think if you asked users as to "which features of the toolbar do you care about the most" there would be enough responses to warrant supporting all the features as they were designed.

peterweb · ‎04-17-2008

yaashul wrote:

I have been stupid enough to suggest norton to support ie x64 version for about 2-3 years now...I dont think I will ever give any product suggestion in norton forum.

Just because someone makes a suggestion in the forum, it does not mean it will be implimented. The 64 bit browser question has been brought up and discussed many times in these forums. A search will find many threads.

There is just not enough demand at the present time. When the time is right, it will be supported.

Things happen. Export/Backup your Identity Safe data.

yaashul · ‎04-29-2011

peterweb,

this is not the thread to discuss x64 support for browser but I can assure u one thing...many ppl have virtually begged symantec to support x64 browser... its just that sometime the corporate becomes so big...there is no option to listen to individual users...

Rahul

alphalas · ‎01-15-2010

peterweb wrote:
Your comment about the ESR version being for Corporate use, would indicate you should be using a corporate security solution. The Norton products in this forum are for home users.

Check the Symantec site for corporate users and see if they cover this.

Small companies like ours will definitely not switch to your corporate solutions. It is still us who decide which software is most suitable for us and wich we can afford. Firefox ESR is just a Firefox for people who want a stable & up-to-date browser which does not get its addons disabled every day because of new browser versions with new features noone really needs. I have to say that we switched to Firefox ESR exactly because Norton's browser plug-ins got constantly disabled as soon as Firefox got updated in the past. Now you tell us that you are not going to support ESR... If this is really the case, we will probably look for another anti-virus solution. For a similar reason we stopped using ESET Antivirus a few years ago. There are a lot of alternatives out there...

Best regards,
Anguel

mond321 · ‎07-04-2011

Anguel - as far as I am aware, peterweb does not speak on behalf of Norton. The official Norton response from Tony_Weiss is that they are "tracking" this issue at the moment and have not yet made a decision. Like you of course, I am hoping that they decide to support ESR soon!!

alphalas · ‎01-15-2010

mond321 wrote:
Anguel - as far as I am aware, peterweb does not speak on behalf of Norton. The official Norton response from Tony_Weiss is that they are "tracking" this issue at the moment and have not yet made a decision. Like you of course, I am hoping that they decide to support ESR soon!!

Thanks for the reply, mond321. I am really disappointed because of the lacking ESR support. Because I don't have the time to wait to see how Symantec will decide, I have decided to immediately switch all computers here from ESR back to the "normal" Firefox. I just cannot afford to have that kind of "maybe" support when it comes to security. We see nowadays how intelligent modern malware is. I cannot afford to see malware slipping through Norton because of some overlooked ESR incompatibilites even if they decide to support ESR. Sad but true.

Best regards,

Anguel