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Contributor
amrobx
Posts: 65
Registered: ‎09-08-2009
Accepted Solution

Norton Vulnerability Protection disabled in Firefox 23

I've fully updated NIS to version 20.4.0.40, but NVP in firefox shows that it is only version 11.3.0.9-4--and disables it because it is old. Why didn't this extension update at all? I've uninstalled, reinstalled both NIS and Firefox and it happens every time--something is not right somewhere. I also checked the install.rdf file and it shows maxversion 24--so what is going on? This is all on a fresh install of Wndows 8 Pro x64. It all installed fine and was fully compatible prior to me having to reinstall windows.

 

*Please note that I've used Live Update until it states that updates aren't required.



Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)
yank
Posts: 9,875
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Norton Vulnerability Protection disabled in Firefox 23

Hi amrobx,

 

You did not by chance install a Firefox Beta for FF 24 did you? 

 

I will assume your signature is incorrect also in showing version 20.3.1.22, since you stated 20.4.0.40 in your text.

 

Did you by chance remove NIS from Programs and Features, reboot, run the Norton removal tool, reboot and then reinstall a fresh copy of NIS 2013?

Contributor
amrobx
Posts: 65
Registered: ‎09-08-2009

Re: Norton Vulnerability Protection disabled in Firefox 23

It says version 23 in the "about" section.

I did everything you listed except use the NRT. I will try that later and see how it works.


Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)
Contributor
amrobx
Posts: 65
Registered: ‎09-08-2009

Re: Norton Vulnerability Protection disabled in Firefox 23

I have received the IPS update via LiveUpdate earlier today, however, this has not fixed the issue involving NVP. This is despite the fact that my IPS engine shows version 6.0.0.258 and definition set 20130820.006. Again, I updated until LiveUpdate showed that updates were not necessary.  Here's a cropped image of my disabled NVP addon:

 

NVP.jpg

 

 

verno.png



Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)
Contributor
amrobx
Posts: 65
Registered: ‎09-08-2009

Re: Norton Vulnerability Protection disabled in Firefox 23

Seems I spoke too soon. It took a few more restarts (5, actually), but it has been fully updated. Ignore the above :).



Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)
yank
Posts: 9,875
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Norton Vulnerability Protection disabled in Firefox 23


amrobx wrote:

Seems I spoke too soon. It took a few more restarts (5, actually), but it has been fully updated. Ignore the above :).


Glad you got it sorted!

Contributor
amrobx
Posts: 65
Registered: ‎09-08-2009

Re: Norton Vulnerability Protection disabled in Firefox 23

Yank, a big thanks to you, others on the forum and the Symantec team for identifyig and solving this.



Windows 8.1 Pro x64 -- NIS 21.3.0.12; MBAM Pro (non realtime); SAS Pro(non realtime)