Norton Toolbar / Norton Identity Safe

[Phil_D Norton Fighter]

Hello shawrysh,

Unfortunately, I cannot see enough detail in your image, but it appears you are performing a Google Search from a third party toolbar.

Is that correct?  If so, could you let us know which toolbar that is?

[shawrysh]

I'm doing a Google search from the Google toolbar.

[Phil_D Norton Fighter]

Do you use the same toolbar configuration on the laptop with Windows 7 Home Premium?

I'm not a big fan of toolbars but was able to reproduce your issue on an XP SP3 machine using IE8. 

I installed Google Toolbar v 7.3.2710....  When I perform a search from within the Google Toolbar, I do not see the Safe Web ratings. 

When I perform a search directly from within IE8, the Safe Web icons are present.

[Krusty13]

Hi Phil,

This is a little strange,  as when I use Internet Explorer 9 I only search with the Google Toolbar and the Safe Site Icons are always present.

Thanks,  Dave.

[Phil_D Norton Fighter]

Indeed it is strange, Dave

As mentioned earlier, I really don't use any toolbars except for the Norton Toolbar, so I appreciate your observations.

Do you have the same version which I just installed? Version: 7.3.2710.138/en

[Krusty13]

Almost.  Mine is 7.3.2710.138/en-GB(ACAW)  I'm not sure what the ACAW is.

Dave.

[shawrysh]

Yes I have the same version of the Google toolbar on both machines. It is version 7.3.2710.138.

[Krusty13]

Can you try clicking the compatibility mode button (It looks like a torn piece of paper in the address bar) and see if the icons display.  Also click refresh (F5) and check.

Let us know how you get on.

Thanks,  Dave.

[shawrysh]

Thanks for the idea. When I do a Google search the compatibility mode icon is not there. I added Google.com to the compatibility mode list but that did not add the compatibility icon. I selected view all sites in compatibility mode, shut down IE, re-opened it, and still did not see the Safe Web icons.

[shawrysh]

Any other ideas or am I just SOL? I have IE as my default browser and would like to be able to get the Web Safe icons.

Thanks, Sh