01-13-2013 06:53 AM
I updated Norton Internet Security with patches and updated Firefox to 18 and although all of the Norton toolbar items and vulnerability items appear and work, I get a crash notice when I close Firefox and an unable to restore previous session notice when restarting Firefox. These problems disappear when the Norton add-ons are disabled (individually and collectively). I also restarted my computer and firefox numerous times
Has anyone else had this problem? Is there a fix?
I am currently running Windows 7 64-bit. NIS 22.214.171.124; Norton FF toolbar version 2013.2.3.1; Norton FF vulnerability Protection 126.96.36.199 - 2
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01-13-2013 07:47 AM
Sorry for the issue you are facing.
Could you provide any specific scenario in which you are facing firefox crash like visiting any website?
01-13-2013 08:31 AM
Fortunately, It doesn't happen while in the browser, so the website doesn't really factor into the equation. I get the Mozilla crash notice only when I close the browser, and when I restart the browser, I get the unable to restore session notice. Once in the browser, everything works fine.
I can live with the problem if I have to since everything is functional, but I would prefer not to have it happen.
Thanks for your help.
01-13-2013 10:39 AM
I have the same problem. With the toolbar enabled, Firefox 18 crashes as soon as I close a tab, I also get a crash message every time I close Firefox. The problem disappear as soon as the toolbar extension is disabled in Firefox.
01-14-2013 08:47 AM
FF 18.0 crashes as soon as I open 'Add-Ons' even when local network is disabled. To turn Norton Toolbar OFF, seems to help. FF is not my default browser anymore, but I had to revert to 17.0.1 to avoid these crashes (hangs).
I am running Windows 7 Pro 64-bit. NIS 188.8.131.52; Norton toolbar 2013.2.3.1; Norton vulnerability Protection 184.108.40.206 - 2
01-14-2013 09:37 AM
I have the same problem. If I close the firefox brower, I get a crash report notification. If I have multiple tabs open, closing one of them causes firefox 18 to completely close with a crash report.
I also had an issue when trying to post pictures to an ebay auction I was creating. When the pop up window was up the upload photos was fine, but when the box was hit to close the pop up window, firefox closes completely and a crash report pops up.
I also had to shut down the safe web to do any browsing at all.
01-14-2013 10:46 AM
Thanks for letting us know about this issue. We're looking into the problem, and we need a bit more information. I've sent you all a Private Message (yellow envelope in the upper right corner) with instructions on collecting and sending us logs. Let me know if you're able to help this way. Thanks again.
01-14-2013 10:47 AM
I had this problem as well. Firefox crashed every time I closed one or two tabs. But I fixed it by disabling Norton Safe Search. I still have the Norton Toolbar and Norton Safe Web.