Norton Toolbar / Norton Identity Safe

[andreaskip]

I updated Norton Internet Security with patches and updated Firefox to 18 and although all of the Norton toolbar items and vulnerability items appear and work, I get a crash notice when I close Firefox and an unable to restore previous session notice when restarting Firefox.  These problems disappear when the Norton add-ons are disabled (individually and collectively). I also restarted my computer and firefox numerous times

Has anyone else had this problem?  Is there a fix? 

I am currently running Windows 7 64-bit.  NIS 20.2.0.19; Norton FF toolbar version 2013.2.3.1; Norton FF vulnerability Protection 11.1.1.5 - 2

[senthilkumar Symantec Employee]

Hi Andreaskip,

Sorry for the issue you are facing.

Could you provide any specific scenario in which you are facing firefox crash like visiting any website?

Thanks,

Senthil.

[andreaskip]

Fortunately, It doesn't happen while in the browser, so the website doesn't really factor into the equation.  I get the Mozilla crash notice only when I close the browser, and when I restart the browser, I get the unable to restore session notice.  Once in the browser, everything works fine.

I can live with the problem if I have to since everything is functional, but I would prefer not to have it happen. 

Thanks for your help.

Andrea

[PoppaVred]

I have the same problem. With the toolbar enabled, Firefox 18 crashes as soon as I close a tab, I also get a crash message every time I close Firefox. The problem disappear as soon as the toolbar extension is disabled in Firefox.

Harry V.

[Magpie]

I'm having exactly the same problem. Firefox (18.0) crashes whenever I close any tabs. The problem stops when I disable the Norton Toolbar 2013.2.3.1

[JohnDissident Spyware Scolder]

FF 18.0 crashes as soon as I open 'Add-Ons' even when local network is disabled. To turn Norton Toolbar OFF, seems to help. FF is not my default browser anymore, but I had to revert to 17.0.1 to avoid these crashes (hangs).

I am running Windows 7 Pro 64-bit. NIS 20.2.0.19; Norton toolbar 2013.2.3.1; Norton vulnerability Protection 11.1.1.5 - 2

[omzig123]

I have the same problem. If I close the firefox brower, I get a crash report notification. If I have multiple tabs open, closing one of them causes firefox 18 to completely close with a crash report.

I also had an issue when trying to post pictures to an ebay auction I was creating. When the pop up window was up the upload photos was fine, but when the box was hit to close the pop up window, firefox closes completely and a crash report pops up.

I also had to shut down the safe web to do any browsing at all.

[rika Super Contributor]

may i ask how many toolbars besides Norton toolbar are u using with Firefox?

[Tony_Weiss Administrator]

Thanks for letting us know about this issue. We're looking into the problem, and we need a bit more information. I've sent you all a Private Message (yellow envelope in the upper right corner) with instructions on collecting and sending us logs. Let me know if you're able to help this way. Thanks again.

[Pippali]

I had this problem as well. Firefox crashed every time I closed one or two tabs. But I fixed it by disabling Norton Safe Search. I still have the Norton Toolbar and Norton Safe Web.