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Visitor
RickYWH
Posts: 3
Registered: ‎05-08-2012

Not adding new logins

I have Norton 360 and after I upgraded to version 6.2.1.5 it no longer asks to add a new login. I am having to add new logins manually. Note: This happened about the same time I upgraded to Firefox 12.

SendOfJive
Posts: 9,972
Kudos: 4,219
Solutions: 709
Registered: ‎02-07-2009

Re: Not adding new logins

Hi RickYWH,

 

What version of Norton 360 did you have previously?  6.2 has a bar at the top of the webpage, rather than a popup, that prompts to save new logins.  It is easy to miss if you are looking for a popup instead.

 

Identity Safe Bar.JPG

Visitor
RickYWH
Posts: 3
Registered: ‎05-08-2012

Re: Not adding new logins

I upgraded from Norton version 5.2.1.3. They still work on my other 2 PC's. Yes they use a pop-up window. I just applied a new login to the PC with version 6.2.1.5. I looked closely for the "bar at the top of the webpage", but there wasn't one. I had to add the login manually to Identity Safe. Thank you for the suggestion. I am afraid to upgrade my other 2 PC's.

SendOfJive
Posts: 9,972
Kudos: 4,219
Solutions: 709
Registered: ‎02-07-2009

Re: Not adding new logins

  In the Identity Safe Browsing Options, make sure that "Offer to save my credentials when I log into websites" is selected.

Visitor
RickYWH
Posts: 3
Registered: ‎05-08-2012

Re: Not adding new logins

Yes, the "Offer to Save..." is selected.