11-05-2013 12:49 AM
Since upgrading to Norton 360 18.104.22.168 (which included a new version of Norton Identity Safe 2014.6.1.2), I am having some problems with the Identity Safe Toolbar in Firefox 24. These problems do not occur with Internet Explorer 10.
I tried looking through the existing topics in this forum, and while there are lots of topics that list problems with the new Identity Safe, I could not find any that matched my situation.
11-05-2013 06:20 AM
I must admit I have not heard of this situation on the forums either. I am not a daily user of FF (for other than troubleshooting purposes), but I would like for you Close FF and your vault, then go to IE and open your vault. Now open you FF and the Vault shold show as Open - does it?
Also I assume you have the Norton Toolbar displayed on FF 24 since you says the Open vault does nothing.
11-05-2013 11:20 AM
Yank, thanks for the response, but I think you may have misinterpreted the second symptom in my post. I'm not having a problem opening the vault on Firefox. In fact, if you read back at my original post, I said that when I click on the 'Vault is Open' part of the Toolbar nothing happens. It does not say 'Vault is Closed'.
11-05-2013 11:48 AM
Yup - my bad, I misunderstood what you said, you said it quite clearly and I can see that now that you have corrected me! Thanks, although I am not sure knowing the correct situation will permit me to assist you.
I believe if everything is working OK in IE and you click on Vault is Open in IE and get the drop down and the options, then your install of N 360 and ID Safe within that install should be OK. That would leave something within FF - bearing in mind I am not an expert in the FF area, from what I have seen in the past, I would suggest a clean install of FF 24. Unless you desire to upgrade to FF 25, then the upgrade may Fix it.
11-05-2013 01:32 PM
My first problem (where Identity Safe did not provide a list of logins when I get the "Which Login do you want to use" went away when I turned off hardware acceleration in the Firefox options. I saw that suggestion in another topic on this forum. Still seems like a problem between FF and Identity Safe, but at least I have a temporary workaround.
On the second problem, I updated to Firefox 25, but the problem where I click on 'Vault is Open' and nothing happens was not fixed. The only exception to this is that it works the first time after I restart Firefox but after that clicking on 'Vault is Open' does nothing.
So it looks to me like there are at least 2 issues involving the latest Toolbar and Firefox. Everything continues to work perfectly with Internet Explorer. I hope the Norton folks can look into this.
11-05-2013 01:57 PM
Thanks for the feedback. I saw somewhere on the boards that a "clean install of FF 25 "cleared a problem situation". As I recall it, the OP did an update of FF 25 and had a problem, then did a clean install of FF 25 and the problem was gone. That is basically why I suggested a clean install of FF 24. since I am not a user of FF, I would assume that woudl be a total uninstal and then a clean downlaod and install - but a FF user would know better than I do. Just a suggestion.
11-05-2013 11:26 PM
I uninstalled Firefox 24 and then did a clean install of Firefox 25. No difference.
I guess I'll just deal with this until it eventually gets fixed. I can't believe that this problem is unique to me and I'm not even going to entertain any ideas of uninstalling Norton 360 or any other such major surgery.
In the meantime, I can minimize the problem by getting rid of some duplicate and/or similar logins so that I don't encounter the "Which login do you want to use?" prompt very often.
Thanks for your attempts to help me. I will monitor the forum for any other similar issues (or maybe other users will see this post and say "Me too".
11-06-2013 07:48 PM - edited 11-06-2013 07:49 PM
Hi tngordo, the Norton Toolbar in Firefox has no drop down options. Once the Vault is opened, all the options and tabs are accessible from inside the vault UI.