Norton Toolbar / Norton Identity Safe

[yank Trojan Terminator]

Hi srothkin,

Somethings for you to try: (no guarantees)

Option1:

In following location, there is an install.rdf file, Open this file in Notepad and check for Min version 12.0 and max version 14.*

If you have either min or  max version as anything other than 14.*, then change it to 14.* and check to see if you have an updated toolbar extention.

Location for install.rdf file C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\coFFPlgn

<em:minVersion>12.0</em:minVersion>
        <em:maxVersion>14.*</em:maxVersion>

N360_6.x.x.x, x is the version number. 

NOTE:  In the cases I have worked with in the past the engine number is the basic initial download of 6.0.0.145


Option2:

If Norton toolbar is not listed FF->tools->Addons->Extension, We need to make sure the entries in Extensions.ini file are correct or not.


Check this N360 folder name under C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x 


And add these (mentioned below) in Extensions.ini entries (if it is not there ), with Exact Product version N360_6.x.x.x (e.g. N360_6.0.0.145)  which you have seen above.

Extensions.ini file present in this location, %appdata%\Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file

ExtensionDirs]


Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\IPSFFPlgn


Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\coFFPlgn


The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox

Restart the system and check if correct  Norton Toolbar is listed or not?

Let us know how it goes?

 

[peterweb Worm Eliminator]

Yank

Is this the right thread?  

[Harley55]

It may work for you. But all six of my systems have the same problem with fix seen. Uninstalling anything is not an opition.

[yank Trojan Terminator]

---

peterweb wrote:

Yank

Is this the right thread?  

---

Yes, this is where I intended to put it since the OP insists on doing something different than running liveupdates, uninstalling,reinstalling, screenshots of his current settings to save them, etc - the OP's basic question since last Oct has been how to get the NTB to work with the latst FF without having to uninstall/reinstall either or both because he can't save his settings as he wants to.  

Plus I feel they have a long wait for a system engineer. 

[yank Trojan Terminator]

---

Harley55 wrote:

It may work for you. But all six of my systems have the same problem with fix seen. Uninstalling anything is not an opition.

---

Hi Harley,

I do noot recall which Norton product y9u are using, but see the post I just made concerning N 360 in this thread:

http://community.norton.com/t5/Norton-360/How-to-save-Norton-360-settings-and-then-restore-them-afte...

It may not be of any assistance, but it won't hurt to check it - without making any changes just to see if it is correct.

[srothkin]

---

yank wrote:

Hi srothkin,

Somethings for you to try: (no guarantees)

Option1:

In following location, there is an install.rdf file, Open this file in Notepad and check for Min version 12.0 and max version 14.*

If you have either min or  max version as anything other than 14.*, then change it to 14.* and check to see if you have an updated toolbar extention.

Location for install.rdf file C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\coFFPlgn

<em:minVersion>12.0</em:minVersion>
        <em:maxVersion>14.*</em:maxVersion>

N360_6.x.x.x, x is the version number. 

NOTE:  In the cases I have worked with in the past the engine number is the basic initial download of 6.0.0.145

 

---

The folder on my system is C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

However, I am unable to make changes in that folder. Even running my editor as administrator (with UAC prompt) , it won't even let me create a backup file in that directory, much less change it.

The contents of the file are:

<?xml version="1.0" encoding="UTF-8"?>
<RDF xmlns="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns:em="http://www.mozilla.org/2004/em-rdf#">
  <Description about="urn:mozilla:install-manifest">
    <em:id>{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}</em:id>
    <em:name>Norton Toolbar</em:name>
    <em:version>2012.7.3.1</em:version>
    <em:description>Symantec Corporation</em:description>
    <em:creator>Symantec Corporation</em:creator>
    <em:homepageURL>http://www.symantec.com</em:homepageURL>
    <em:iconURL>chrome://coffplgn/skin/symantec.png</em:iconURL>
    <em:locked>true</em:locked>

    <!-- Firefox -->
    <em:targetApplication>
      <Description>
        <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
        <!-- firefox -->
        <em:minVersion>11.0</em:minVersion>
        <em:maxVersion>13.*</em:maxVersion>
      </Description>
    </em:targetApplication>

  </Description>
</RDF>

I wonder if the locked true attribute is preventing the new toolbar from installing?

[srothkin]

The folder on my system is C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

However, I am unable to make changes in that folder. Even running my editor as administrator (with UAC prompt) , it won't even let me create a backup file in that directory, much less change it.

The contents of the file are:

<?xml version="1.0" encoding="UTF-8"?>
<RDF xmlns="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns:em="http://www.mozilla.org/2004/em-rdf#">
  <Description about="urn:mozilla:install-manifest">
    <em:id>{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}</em:id>
    <em:name>Norton Toolbar</em:name>
    <em:version>2012.7.3.1</em:version>
    <em:description>Symantec Corporation</em:description>
    <em:creator>Symantec Corporation</em:creator>
    <em:homepageURL>http://www.symantec.com</em:homepageURL>
    <em:iconURL>chrome://coffplgn/skin/symantec.png</em:iconURL>
    <em:locked>true</em:locked>

    <!-- Firefox -->
    <em:targetApplication>
      <Description>
        <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
        <!-- firefox -->
        <em:minVersion>11.0</em:minVersion>
        <em:maxVersion>13.*</em:maxVersion>
      </Description>
    </em:targetApplication>

  </Description>
</RDF>

I wonder if the locked true attribute is preventing the new toolbar from installing?

[srothkin]

---

yank wrote:

Hi srothkin,

Somethings for you to try: (no guarantees)

Option2:

If Norton toolbar is not listed FF->tools->Addons->Extension, We need to make sure the entries in Extensions.ini file are correct or not.


Check this N360 folder name under C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x 


And add these (mentioned below) in Extensions.ini entries (if it is not there ), with Exact Product version N360_6.x.x.x (e.g. N360_6.0.0.145)  which you have seen above.

Extensions.ini file present in this location, %appdata%\Mozilla\Firefox\Profiles\SomeRandomeValue.default\extensions.ini file

ExtensionDirs]


Extension1=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\IPSFFPlgn


Extension2=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.x.x.x\coFFPlgn


The numbers Extension1 and Extension2 will vary accordingly depending on the other addons present in your Firefox

Restart the system and check if correct  Norton Toolbar is listed or not?

Let us know how it goes?

 

---

Norton toolbar IS showing in Firefox 13. FWIW, the extension.ini file contains

Extension20=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\IPSFFPlgn
Extension21=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

[yank Trojan Terminator]

---

srothkin wrote:
The folder on my system is C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

However, I am unable to make changes in that folder. Even running my editor as administrator (with UAC prompt) , it won't even let me create a backup file in that directory, much less change it.

The contents of the file are:

<?xml version="1.0" encoding="UTF-8"?>
<RDF xmlns="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns:em="http://www.mozilla.org/2004/em-rdf#">
  <Description about="urn:mozilla:install-manifest">
    <em:id>{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}</em:id>
    <em:name>Norton Toolbar</em:name>
    <em:version>2012.7.3.1</em:version>
    <em:description>Symantec Corporation</em:description>
    <em:creator>Symantec Corporation</em:creator>
    <em:homepageURL>http://www.symantec.com</em:homepageURL>
    <em:iconURL>chrome://coffplgn/skin/symantec.png</em:iconURL>
    <em:locked>true</em:locked>

    <!-- Firefox -->
    <em:targetApplication>
      <Description>
        <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
        <!-- firefox -->
        <em:minVersion>11.0</em:minVersion>
        <em:maxVersion>13.*</em:maxVersion>
      </Description>
    </em:targetApplication>

  </Description>
</RDF>

I wonder if the locked true attribute is preventing the new toolbar from installing?

---

For Information purposes:

Here is an interesting thread re: FF10 and update 6.0.1.2

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-10-identity-safe-toolbar-gone/...

Second to last post in thread (by rehbchguy) may provide an answer as to how to edit.

I also compared my coFFPlgn with yours and the differences are the engine number and the em.version (highlitghted in red above)  mine is 2012.7.4.1, and the version min and max numbers.  Bear in mind all this  information would be correct for FF13.

[yank Trojan Terminator]

---

srothkin wrote:

---

Norton toolbar IS showing in Firefox 13. FWIW, the extension.ini file contains

Extension20=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\IPSFFPlgn
Extension21=C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\coFFPlgn

---

Those look correct also - they are referencing the same engine number as the coFFPlgn in the post.

All things look like they are good for FF 13 - which we know.  You have run Liveupdate (rebooting as reqested) until it has responded "no updates found" and just to be clear, responds with those exact words (not just up to date).  If that is the case, then FF 14.0.1 should be able to install via opening FF > Help > About and Check for Updates and leaving it update.

Your call as to what you want to do at this point - as I said before, it may be a long wait for a symantec engineer.