Norton Toolbar / Norton Identity Safe

[yank Trojan Terminator]

Hi srothkin,

I am not going to respond to you here as my suggestion was for Harley55 and I would like to keep your reponses in the following thread and his here so it does not get confusing trying to work simial porblems in the same thread.

http://community.norton.com/t5/Norton-360/How-to-save-Norton-360-settings-and-then-restore-them-afte... 

I have already answered your post there.

[Harley55]

Yank he is right I've tried your suggustion and it won't save. Even if you do get it to save when you reboot it goes back to what it was. Any suggestions on how to get it to stay.

[yank Trojan Terminator]

@ Harley,

I passed a link to the thread that contains this post in his thread - perhaps a direct link to the instuctions may help you more:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-10-identity-safe-toolbar-gone/...

Is this any help?

[srothkin]

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yank wrote:

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All things look like they are good for FF 13 - which we know.  You have run Liveupdate (rebooting as reqested) until it has responded "no updates found" and just to be clear, responds with those exact words (not just up to date).  If that is the case, then FF 14.0.1 should be able to install via opening FF > Help > About and Check for Updates and leaving it update.

Your call as to what you want to do at this point - as I said before, it may be a long wait for a symantec engineer.

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Yes, I have.

Are you saying Norton 360 won't update its toolbar to the new version until AFTER upgrading from FF 13 to 14.0.1 and that I should disregard Firefox's warning that the Norton Toolbar is incompatible with FF 14 with the expectation that It will shake out correctly after the upgrade is finished?

My expectation was that I should make sure the toolbar got updated FIRST and only after that allow FF 13 to upgrade to 14.

[srothkin]

I removed Firefox 13 but told it to keep the settings. Then I installed Firefox 14.0.1. Norton did NOT update the toolbar and now it no longer appears at all in Firefox.

[srothkin]

I tried your procedure. It didn't change anything in firefox.

I then removed Firefox 13 but told it to keep the settings. Then I installed Firefox 14.0.1.

FF14.01 doesn't tell me that the Norton toolbar is incompatible, but the toolbar doesn't display and doesn't appear on the list of toolbars (right-click -> customize).

Norton did NOT update the toolbar and now it no longer appears at all in Firefox. The old version still shows in the addons page.

[srothkin]

I'm comfortable with the registry editor and the file system. Is there a list of registry keys and/or disk files/directories that I can save before uninstalling/reinstalling N360 and then copy back afterwards in order to restore my settings?

[yank Trojan Terminator]

Please, whoever is requesting posts to be moved betwen this thread and this thread: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Toolbar-incompatible-with-Firefox-14/t...  or is posting answers on both threads could you please stop.  Both threads are now very hard to follow.

I'd appreciate if srothkin woudl keep theri replies in this thread and Harley55 keep his responses in the thread here: http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Toolbar-incompatible-with-Firefox-14/t...

Ya'll are confusing an old man! 

[yank Trojan Terminator]

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srothkin wrote:
I'm comfortable with the registry editor and the file system. Is there a list of registry keys and/or disk files/directories that I can save before uninstalling/reinstalling N360 and then copy back afterwards in order to restore my settings?

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The list of files/registry keys would have to come from someone at Symantec, or at least someone more knowledgeblae than I.

Have you gone back and checked the Extentions and rdf.install files for the correct numbers> 12 to 14.* in lieu of 11 to 13*?

I am curious if they in fact got changed when you downloaded 14.0.1.

[srothkin]

I had changed it to 14. It looks like at some point N360 changed it back to 13 and also deleted the backup of the original file that I had put in that directory.