07-28-2012 01:37 PM - last edited on 07-28-2012 01:52 PM by shannons
I'm facing the same problem. I'm still on Firefox 13.0.1 and I keep declining the update to 14 because of the stated incompatibility with the Norton Toolbar.
I've run live update and rebooted twice without it finding any updates.
I encountered this once a few months back (might have been with Firefox 12 and the previous major version of Norton 360 -- it was ultimately resolved when the next major release of Norton 360 required product installation, but I simply went a few months without the Norton toolbar because McAfee SiteAdvisor was a working substitute).
Back then, uninstall/reinstall firefox didn't fix the problem. Uninstall/reinstall same version of norton 360 didn't fix the problem.
I have NOT used a custom installation location as one of the earlier posters on this thread has mentioned.
This is absolutely ridiculous. The update should just work PERIOD. No cartwheels to try and make it work. And given the history, I'm not even going to try (and be forced to manually reinstall/reconfigure all of my firefox extensions and/or Norton 360 settings).
Please provide me with a STANDALONE installer (e.x. .xpi file for firefox) that will install the 2012.7.4.1 version of the toolbar into firefox since LiveUpdate isn't doing it.
07-28-2012 03:35 PM
Hello again srothkin,
It seems like the situation you had back in Oct still remains without a final response from you - attempting what we suggested or deciding to go a different route.
In case you have forgotten the suggestions we provided for a fix and the options you had if you declined to follow our suggestions, I will repost a link to that information for your perusal: http://community.norton.com/t5/Norton-360/Norton-3
We may be dealing with a different version of FF and maybe even a different version of NIS - but the corrective action and options remain the same. As we stated then - there is no stand alone installer for the Norton Toolbar Extention.
07-30-2012 04:45 PM
I seem to have the same problem. Envronment: Windows 7/64-SP1, 10GB, Firefox 14.0.1, NIS 188.8.131.52 (updated multiple times, until "No Updates Found").
My two other home PCs (one Win/7 4GB, one WinXP 1GB) with same FF and NIS are running Norton Toolbar 2012.7.4.1 under FF with no problems.
I am very reluctant to uninstall FF, run NRnR, and then reinstall FF due the the amount of work required to get everything back to where it now is. Somewhere in this forum (I can't locate it at present) I seem to remember a statement suggesting this should all relsove itself when FF 15 is released (expected 2012-08-28). Can anyone confirm this? If so, I'm inclined to just wait it out.
07-31-2012 03:25 AM
Back in October I ended up doing without the toolbar and just using McAfee site advisor.
Eventually, the ENTIRE Norton 360 got an upgrade to the next version (one that required a full installation). That made the toolbar work again.
But now, I'm facing the same problem. And I no longer have McAfee site advisor installed (it was slowing firefox down too much), so once I allow Firefox to upgrade to version 14 (I'lm still postponing the upgrade and staying on 13), I have NOTHING that tells me if a site/search result is safe.
And I'm sick of being told to uninstall/reinstall/manually reconfigure. Updates should just work.
Once again, I'm going to INSIST on a standalone file (e.g. a .xpi file) to install the updated toolbar. Please escalate to a higher level of product support.
Please also escalate to development to research why this keeps happening in different versions of Norton 360. It is obvious to me that there is a BUG in Liveupdate that results in this situation.
07-31-2012 05:37 AM
I am not a Norton employee - I am nothing more than a customer (just like you) who volunteers my time in order to help other customers. That said I have no special powers to ensure that an engineer will reply to you.
I have asked thru our Guru channel for Norton to assist with your demands, although I feel the answer may not change.
07-31-2012 01:38 PM
Something easy you might try is to follow the steps in the Firefox KB article below. Corrupted extension configuration files may be preventing the proper installation of the newest toolbar version.
07-31-2012 07:01 PM
Didn't fix it. I followed the instructions -- I exited firefox and deleted extensions.ini (there weren't any extensions.cache or extensions.rdf files, thought there was an extensions.sqlite file which I didn't delete since the link didn't say to).
I then ran Live update twice (the 1st time applied some updates, though it might have just been signature updates, the 2nd said there was nothing to do).
Then I rebooted (even though I wasn't asked to).
Then I ran firefix, exited firefox, and ran firefox again.
After all of that, Firefox still show the Norton versions as Norton Toolbar 2012.7.3.1 and
Norton Vulnerability Protection 184.108.40.206 - 2.
If there is/was a problen with corrupted extension configuration files that got fixed by this procedure, it is probably necessary to somehow make Norton 360/Liveupdate retry the installation of the latest toolbar, which I'm guessing it isn't currently doing.
08-01-2012 01:58 PM
I decided to run NRnR. Afterwards, and after running Live Update until there were no more updates (I believe that took 4 iterations, but I lost exact count), FF 14 ran and used the new Norton Toolbar (2012.7.4.1).
So, NRnR solved the problem for me, and I didn't have to go through the work associated with uninstalling and reinstalling FF. The next time FF upgrades (15 is due 12-08-28), I will be sure to check that Norton has a compatible toolbar and run Live Update until "no more updates found".