08-09-2012 06:55 PM
Screen shot of file versions.
08-10-2012 07:15 PM
Screenshot of C:\Program Files (x86)\Norton 360\Engine\6.2.1.5\hotfix
08-20-2012 12:47 PM
Yank, for about two weeks things were going fine with FF 14 and the new Norton Toolbar (2012.7.4.1). Then FF began to have frequent (but not usually immediately reproducible) crashes. I sent lots of crash info to the Mozilla support. I began to selectively disable FF add-ins, and thus determined the Norton Toolbar was causing the problems. Then I noticed that the Toolbar version had regressed to 2012.5.5.11! I assume this is causing the FF crashes. I have tried the repeated NIS updates until no more updates were available, but the Norton Toolbar still shows 2012.5.5.11. Should I try the NRnR route again?
08-20-2012 01:02 PM
hrussd wrote:Yank, for about two weeks things were going fine with FF 14 and the new Norton Toolbar (2012.7.4.1). Then FF began to have frequent (but not usually immediately reproducible) crashes. I sent lots of crash info to the Mozilla support. I began to selectively disable FF add-ins, and thus determined the Norton Toolbar was causing the problems. Then I noticed that the Toolbar version had regressed to 2012.5.5.11! I assume this is causing the FF crashes. I have tried the repeated NIS updates until no more updates were available, but the Norton Toolbar still shows 2012.5.5.11. Should I try the NRnR route again?
Hi hrussd,
You are correct in that the NTB"s regression in version number appears to cause these problems.
I have the Comcast version of N 360 installed on another system and that particular product has not updated to the new Norton Toolbar yet and I do not see the probelms encountered with the new TB - so Ifully believe it is the latest NTB version that is the cuplrit.
No need to run the NRnR Tool again - as it will not help in this situation.
Senthil did post here that Norton is aware of the situation and is working on it - that was 2 days ago, so hopefully the new week will provide something.
