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Contributor
Mcampos
Posts: 15
Registered: ‎03-13-2009
Accepted Solution

Toolbar is still version 2012.7.3.1 after updating

[ Edited ]

Yeah,

 I have the same problem .... Firefox the Toolbar is still version 2012.7.3.1 after updating.

 

 

[edit: Clarified subject.]

senthilkumar
Posts: 1,031
Kudos: 224
Solutions: 84
Registered: ‎01-05-2010

Re: Toolbar is still version 2012.7.3.1 after updating


Mcampos wrote:

Yeah,

 I have the same problem .... Firefox the Toolbar is still version 2012.7.3.1 after updating.

 

 

[edit: Clarified subject.]


To get latest of Norton Toolbar version (Norton Toolbar2012.7.4.1), please run Live update repeatedly until there are "no updates required" and restart the system whenever it asks for reboot and check the behavior again.

 

Let us know how it goes?

 

Thanks,

Senthil

Contributor
Mcampos
Posts: 15
Registered: ‎03-13-2009

Re: Toolbar is still version 2012.7.3.1 after updating

Hi,

I did this whole process. but persisting with code norton 2012.7.3.1.

  Details: always update first my norton  then upgrade firefox

dickevans
Posts: 9,231
Registered: ‎04-08-2008

Re: Toolbar is still version 2012.7.3.1 after updating


Mcampos wrote:

Hi,

I did this whole process. but persisting with code norton 2012.7.3.1.

  Details: always update first my norton  then upgrade firefox


Hi,

Wild idea - uninstall FF, shut down, take a ten to twenty minute break. Reboot, run live update until the program tells you that all of the updates have been downloaded and installed. Then do a warm boot and reinstall FF.

Keep us posted

Dick
Win7x64 SP1 current NIS V20
Super Contributor
Robby
Posts: 218
Registered: ‎07-29-2009

Re: Toolbar is still version 2012.7.3.1 after updating


dickevans wrote:

Mcampos wrote:

Hi,

I did this whole process. but persisting with code norton 2012.7.3.1.

  Details: always update first my norton  then upgrade firefox


Hi,

Wild idea - uninstall FF, shut down, take a ten to twenty minute break. Reboot, run live update until the program tells you that all of the updates have been downloaded and installed. Then do a warm boot and reinstall FF.

Keep us posted


Dick, tks for your input on this.  But, tried your suggestions (above).  Didn't work.  Still same 2012.7.3.1 Toolbar.

Don't know if this would matter or not -- but whenever I do an install of FF I always do a "Custom" (not "Standard") one.  Only difference is that you get to pick the file folder where the install goes.  I create and name a special FF Program Files folder for this and install to that.  Shouldn't matter.

 

Also, as of a couple of days ago, IE8 *does* have the new 7.4.1 Toolbar.  But I want my FF.

 

Robby

Robby

NIS 2012, GHOST 15, NU 15. Win XP SP3. 2004 Toshiba 17" laptop, 3.1GHz "dual-core" cpu, 1.5 GB mem (max 2.0), 80GB HDD.
dickevans
Posts: 9,231
Registered: ‎04-08-2008

Re: Toolbar is still version 2012.7.3.1 after updating

Robby,

You found the problem. Norton doesn't recognize the 'custom install' the programs aren't in their 'usual' places.

You might try this - uninstall FF, reboot, reinstall in the default location. If you get your toolbar then you might be able to copy the whole thing over to your custom foldeer and retain your toolbar. No promise, just a thought. :smileywink:

Dick
Win7x64 SP1 current NIS V20
yank
Posts: 5,840
Kudos: 1,219
Solutions: 302
Registered: ‎12-02-2009

Re: Toolbar is still version 2012.7.3.1 after updating

Hi Mcampos & Robby,

 

First of all since neither of you stated which Norton Product you are running, we'll have to let you select which product to reinstall after removing your current Norton Product using the following instructions in the exact order they are listed.

Robby, please accpet the normal install location in lieu of the custom one you have been selecting.  If this works, you  can always try to move it later and see if that causes your problem.

 

Please do the following in the exact order I list:

  

Totally uninstall Firefox

  

Download a fresh copy of Firefox 14 from here: http://www.mozilla.com/en-US/firefox/new/

  

Install the fresh copy of firefox.

  

Download a fresh copy of NIS 2012 from here: www.norton.com/nis12 or N 360 http://www.norton.com/n360s_6 (Standard Edition)  or N 360 Premiere http://www.norton.com/n360p_6

 

If you use Identity Safe, backup your Identity Safe data. Due to the critical nature of the information contained in ID safe we would recommend backing that up manually first just as a precaution even though you will choose to retain all settings when removing your Norton product.

 

Remove your Norton Product using Programs and Features (Add/Remove Programs if you are using XP) - do not run the NRT as you'll want to keep your Identitiy Safe and other settings.

  

Install the fresh copy of NIS/N360.. Run LiveUpdate as many times as necessary for it to respond that there are no updates found (rebooting as requested by LiveUpdate).

  

Once all that is done in the order I am asking for you to do it, please check for Firefox 14.01  and also look at "Add-on's" and see if Norton Toolbar 2012.7.4.1 and Norton Vulernability Protection 11.0.0.243-2 are listed and shown as enabled.

 

Do you now have the Norton Toolbar in FF 14.01?

 

 

Super Contributor
Robby
Posts: 218
Registered: ‎07-29-2009

Re: Toolbar is still version 2012.7.3.1 after updating

Yank, I really appreciate all your efforts on this.  And, I have posted -- several times -- all of my specs on what I'm using: Win XP SP3, NIS 2012, FF 14.0.1, etc, etc.. [Gets a little tiresome to have to do this over-and-over again, each time I get moved to a new Board b/c my problem won't get solved.]

As for the other things: I'd try most of them.  But I'm just not willing to Uninstall NIS ( use NRT) -- which also removes my GHOST 15 and NU 15 -- then reinstall them all again, re-run to establish base-lines, etc. Too much of a hassle, esp with all the huge LU's, etc.  And, seems like something always goes "wrong" on these new installs, leading to more-and-more problems.

Spent *way* too much time on this issue anyway.  I'll just "live with it" for the time being -- or more properly, "live without it" (Norton Toolbar).  If I get hit with too many bad web-sites I'll switch to Norton Safe Search (which has the "Green Checks," but not the good search options Google has).

Or, if that doesn't work, go to IE8, which now has the newest Toolbar.

As I've said before, recently (on some Board -- I've been to so many), this problem has happened to me several times over the years.  Usually it gets "fixed" somehow, with later versions of FF, Windows updates, NIS updates, etc.  I'll hope for similar results this time.

 

Again, much thanks to all who have helped.

 

Robby

Robby

NIS 2012, GHOST 15, NU 15. Win XP SP3. 2004 Toshiba 17" laptop, 3.1GHz "dual-core" cpu, 1.5 GB mem (max 2.0), 80GB HDD.
yank
Posts: 5,840
Kudos: 1,219
Solutions: 302
Registered: ‎12-02-2009

Re: Toolbar is still version 2012.7.3.1 after updating


Robby wrote:

Yank, I really appreciate all your efforts on this.  And, I have posted -- several times -- all of my specs on what I'm using: Win XP SP3, NIS 2012, FF 14.0.1, etc, etc.. [Gets a little tiresome to have to do this over-and-over again, each time I get moved to a new Board b/c my problem won't get solved.]

Thanks for the info and I am sorry for not remembering it- but I also visit many threads and can't remember everyone's systems.

As for the other things: I'd try most of them.

 

I tired to explain that this exact order must be followed and has prioven successful in the past.  So although each was tried at one point in tme - they were not all tried together in the exact order they are listed.

 

 But I'm just not willing to Uninstall NIS ( use NRT) -- which also removes my GHOST 15 and NU 15 -- then reinstall them all again, re-run to establish base-lines, etc. Too much of a hassle, esp with all the huge LU's, etc.  And, seems like something always goes "wrong" on these new installs, leading to more-and-more problems.

 

There is no mention of running the Norton Removal Tool - as a matter of fact I did say "do not run the NRT as you'll want to keep your Identitiy Safe and other settings".  I know what a hassle it is having to reinstall all your other Norton programs.  Also the downloads I linked to are the latest versions of the programs and although require liveupdates, it is not the same as having to run all the liveupdates from an older download/CD.  I do try to make this procedure as short, complete,  and as risk free as possible.

 

 Spent *way* too much time on this issue anyway.  I'll just "live with it" for the time being -- or more properly, "live without it" (Norton Toolbar).  If I get hit with too many bad web-sites I'll switch to Norton Safe Search (which has the "Green Checks," but not the good search options Google has).

Or, if that doesn't work, go to IE8, which now has the newest Toolbar.

As I've said before, recently (on some Board -- I've been to so many), this problem has happened to me several times over the years.  Usually it gets "fixed" somehow, with later versions of FF, Windows updates, NIS updates, etc.  I'll hope for similar results this time.

 

I know you have been having problems with the last few FF updates, and as I suggested above, perhaps if you would put FF back to the default location rather than a custom one - it may fix you future problems.   If you try it and it doesn;t affect the outcome, then you can always move it back - just trying to eliminate it as a possibility.

 

Again, much thanks to all who have helped.

 

You are very welcome.

Robby


 

Contributor
Mcampos
Posts: 15
Registered: ‎03-13-2009

Re: Toolbar is still version 2012.7.3.1 after updating

Friends,

 

I resolve my problem: I uninstalled and reinstalled with the Norton removal tool.

 

http://www.norton.com/nrnr


After I did the updates ... finally the toolbar appeared with version 2012.7.4.1.

 

It was the only way I found.