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Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Toolbar missing in Firefox

[ Edited ]

Good morning!

 

I ran Live Update last night and got an update that required a restart. I did so . This morning when I logged on, my Norton Toolbar is missing. in Firefox. It is still present in IE.

 

Can anyone help and tell me why it's gone? I use it to log in to Identity Safe and I need it back ASAP.

 

Thanks for any help.

 

I have Norton 360 v.6.4.1.14, Firefox 18.0.2, Vista Home Premium.64 bit.

senthilkumar
Posts: 1,136
Kudos: 256
Solutions: 108
Registered: ‎01-05-2010

Re: Toolbar missing in Firefox


Hi Carolinagirl,

Run Live update repeatedly  until it shows "no updates found" and reboot the system whenever it requires.

 

In FF-> go tools ->Addons ->Extensions-> Enable Norton Toolbar  addons if it was disabled and Restart FF then check the behavior again.

 


Thanks,

Senthil.

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

Thanks for the reply, Senthil.

 

I ran Live Update like you requested, rebooted, and followed your instructions, however, the Toolbar is not disabled.

senthilkumar
Posts: 1,136
Kudos: 256
Solutions: 108
Registered: ‎01-05-2010

Re: Toolbar missing in Firefox

Toolbar might be in hidden mode.

 

In FF,Go to  menu-> Click on view->Toolbars-> Check Norton toolbar with ticmark.

 

Thanks,

Senthil.

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

One more thing that may help...when I right click in the area where the toolbar is supposed to be, Norton Toolbar is NOT in the list of options. The Navigation Toolbar and Bookmarks Toolbar is there but no Norton. :smileysad:

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

[ Edited ]

Sorry but we eem to have replied at the same time. I tried that and it is not even listed in the options..it's like Norton Tolbar has disappeared.

senthilkumar
Posts: 1,136
Kudos: 256
Solutions: 108
Registered: ‎01-05-2010

Re: Toolbar missing in Firefox

Can you provide the screenshot of FF->Addons->Extensions?

 

 

Regards,

Senthil.

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

I am sorry for some reason I can not get it to attatch. I have to go now and will be gone for a few hours but I will check this thread as soon as I return. Thanks for all of your help.

 

I will try more when I get home later this morning.

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

Okay, it's back! I logged on when I returned home and the Norton Toolbar has returned!

 

Strange but I'm not complaining! :smileyhappy:

 

If I knew what caused it to return, I would post a solution but just as it disappeared, it reappeared on it's own.

 

Thanks so much for your willingness to help me. It is appreciated. :smileyhappy:

Regular Contributor
CarolinaGirl
Posts: 74
Registered: ‎11-21-2011

Re: Toolbar missing in Firefox

It's gone again! What is going on here?

 

I had to shut my PC down and when I rebooted, the toolbar is missing again!

Here is the  screenshot that you asked for earlier. screen shot.jpg