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Visitor
disiders
Posts: 6
Registered: ‎03-24-2010

Re: Toolbar not updating to latest version, doesn't work with Firefox 14

No problems were found when I launched the support scan.

 

I'm not sure how to get the engine number.  I couldn't find the Program Data folder in the C drive.  I do have vista - does that change anything?  sorry.

 

I went into the Norton program and for the 360 it said that I have version 5.2.2.3

yank
Posts: 5,876
Kudos: 1,221
Solutions: 302
Registered: ‎12-02-2009

Re: Toolbar not updating to latest version, doesn't work with Firefox 14


Harley55 wrote:

My engine number shows N360_6.0.1.2.


Thanks Harley55 - that's the second time I have seen 6.0.1.2 in the .rdf install file with the folks who are having problems.  I will continue searching and keep you posted if I get anything out of it.

Visitor
disiders
Posts: 6
Registered: ‎03-24-2010

Re: Toolbar not updating to latest version, doesn't work with Firefox 14

I went to: http://updatecenter.norton.com/

 

and updated my version of Norton 360 to version 6, and ran live update 2 or 3 times.  problem fixed.  THANKS!

yank
Posts: 5,876
Kudos: 1,221
Solutions: 302
Registered: ‎12-02-2009

Re: Toolbar not updating to latest version, doesn't work with Firefox 14

Glad you got it sorted disiders.

 

BTW, the .rdf insatll fileis located in the same location in Vista - I just veified it on my laptop.