05-17-2012 02:43 AM
I have encountered this problem today. I couldn't dind a way to "Restart" the browser that got rid of this problem, so I ended up rebooting the laptop.
Identity safe then worked... for a little while then I get the same error message. This error appeared both times after manually refreshing a website by hitting the F5 button.
Any help would be appreciated
05-17-2012 03:35 AM
Welcome to the Community.
I can't help you but to give others a better chance of being able to help you, could you tell us what browser and operating system you are using. Ideally including version numbers etc.
05-17-2012 03:45 AM
Thanks for your reply
Windows Internet Explorere 9
Windows 7 Professional
Service pack 1
Processor: Intel Core i7
System Type: 64 Bit
05-17-2012 04:08 AM
More info. I seem to be getting this vb script error pop up every tiem it happens. I ma unsure where this has originated. Please see below
Run TIme Error
THis application has requested the runtime to terminate in an unusual way.
Please contact the applications support team for more information
From the computer management error log
Faulting application name: ccSvcHst.exe, version: 188.8.131.52, time stamp: 0x4f722db8
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0x40000015
Fault offset: 0x0005beae
Faulting process id: 0x119c
Faulting application start time: 0x01cd3417cc1b9754
Faulting application path: C:\Program Files (x86)\Norton 360\Engine\184.108.40.206\ccSvcHst.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a
Report Id: 99036836-a00e-11e1-bf70-ccaf78d9beba
05-17-2012 10:35 AM
Hello again kwakkers.
Noting that no one else seems to have responded to this yet I (an only occasional visitor to this forum) did a search and found a similar problem in another thread "Unavailable - Browser Restart Required". It appears that there the problem was resolved by a reboot. So maybe you were just unlucky twice! :-(
You may like to look at that thread, in particular dickevans post which can be found here.
I hope that helps and that the problem is now resolved.
05-17-2012 11:06 AM
Thanks again for your reply. Not unlucky at all - have rebooted a number of times today and the same thing happened time and time again. Not sure why but I have just reinstalled the software and so far...
I subsequently found that I could not even open NOrton 360 directly (hence the reinstall).
The annoying vb script issue has also disappeared. So I'll have my fingers crossed that I never see this problem again.
Yes I found that post as well, but alas mine was reoccurring so I opened my own question.
Thank you again for your time - it is appreciated.