Norton Toolbar / Norton Identity Safe

[kwakkers]

Good morning

I have encountered this problem today.  I couldn't dind a way to "Restart" the browser that got rid of this problem, so I ended up rebooting the laptop.

Identity safe then worked... for a little while then I get the same error message.  This error appeared both times after manually refreshing a website by hitting the F5 button.

Any help would be appreciated

[Andmike]

Hi kwakkers.

Welcome to the Community.

I can't help you but to give others a better chance of being able to help you, could you tell us what browser and operating system you are using.  Ideally including version numbers etc.

[kwakkers]

Howzit

Thanks for your reply

Windows Internet Explorere 9

Version: 9.0.8112.16421

Operating System

Windows 7 Professional

Service pack 1

System

Processor: Intel Core i7

RAM: 8GB

System Type: 64 Bit

[kwakkers]

Howzit

More info.  I seem to be getting this vb script error pop up every tiem it happens.  I ma unsure where this has originated.  Please see below

Run TIme Error

Program C:...

THis application has requested the runtime to terminate in an unusual way.

Please contact the applications support team for more information

From the computer management error log

Faulting application name: ccSvcHst.exe, version: 11.2.2.4, time stamp: 0x4f722db8

Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9

Exception code: 0x40000015

Fault offset: 0x0005beae

Faulting process id: 0x119c

Faulting application start time: 0x01cd3417cc1b9754

Faulting application path: C:\Program Files (x86)\Norton 360\Engine\6.2.0.9\ccSvcHst.exe

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

Report Id: 99036836-a00e-11e1-bf70-ccaf78d9beba

[Andmike]

Hello again kwakkers.

Noting that no one else seems to have responded to this yet I (an only occasional visitor to this forum) did a search and found a similar problem in another thread "Unavailable - Browser Restart Required".  It appears that there the problem was resolved by a reboot.  So maybe you were just unlucky twice!  :-(

You may like to look at that thread, in particular dickevans post which can be found here.

I hope that helps and that the problem is now resolved.

[kwakkers]

Howzit

Thanks again for your reply.  Not unlucky at all - have rebooted a number of times today and the same thing happened time and time again.  Not sure why but I have just reinstalled the software and so far...

I subsequently found that I could not even open NOrton 360 directly (hence the reinstall).

The annoying vb script issue has also disappeared.  So I'll have my fingers crossed that I never see this problem again.

Yes I found that post as well, but alas mine was reoccurring so I opened my own question.

Thank you again for your time - it is appreciated.

[Andmike]

A pleasure kwakkers.

I hope all remains well from now on.

Good luck.