05-15-2012 03:26 PM
Does this issue also occur when logging into the website? Can you try the below:
1) Go to this website: https://identitysafe.norton.com/
2) Click on the 'Sign In' link on the top-right corner.
3) Log into Norton Account and Online Vault.
05-15-2012 05:17 PM
Do you mind sending the screen shot?
Can you please confirm exactly which one is going in the loop - Login to ID Safe (using Sign in as Albert mentioned previously) or the Vault Login pwd.
05-16-2012 07:58 AM
I honestly do not know how to send a screenshot of the loop since it's loops?
Here are the steps I take just the same as the next person that trys to log in.
It then pulls up my vault for a split second and then begins the loop. It goes back to to https://identitysafe.norton.com/, then goes through everything else automatically all the way to my vault, then repeats. Yesterday it was doing it nonstop, today it loops three times and I now get an error to contact support.
An unexpected error has occurred. Please try again, if the error persists please contact customer support."
05-16-2012 10:52 AM
I can grab a screenshoot but it wouldn't be helpful because there isn't anything to see. I think I may have found one issue. Since I am on a Apple device it uses Safari. I believe the issue is with the type of browser. I tried it on Firefox, same computer and I was able to pull up my vault without any problems.
Now my issue is this...
Since Norton made the descision to drop MacOS support for Indentity Safe and Identity Safe basically trashes the Mac Keychain. I'm now having to go into every single site flipping back and forth re-entering all of them again before installing IDSafe. Very poor product seeing that it never really worked to begin with (never populated in the correct fields).