Norton Toolbar / Norton Identity Safe

[vdrumsroland]

I would like to uninstall Norton Identity Safe stand alone version. I use iOS and just wanted to make sure that it's just a simple removal. I do not want to lose my current PW's ect.

[albertcwang]

Hi,

Yes, you can just remove the iOS app and it will not affect your existing online vault data. I'm curious to know why you no longer want to use the iOS if you care to share.

Regards,

Albert

[vdrumsroland]

I installed the Mac version back about 3 weeks ago while it was available. When it did work it was "ok". I just think there are a lot of bugs still to be worked out that I don't have time to work around. One of those bugs is that if the online site is having issues, so is everything else. The online version is in a constant loop. Once I enter my vault pw, it goes to the screen with all of my info but it immediately goes into a loop back to the main screen and repeats. All the while I am unable to enter my vault pw on the computer in order to populate pw's. 

[vdrumsroland]

Now after uninstalling (actually a CSR from Norton did) Identity Safe and then doing a restart, I am unable to get rid of the vault pw prompt. Safari wants to use the "IDSafe" keychain. Please help!

[albertcwang]

Hi,

It might be due to you still being logged into IDSafe when you uninstalled it on your Mac. Can you try these steps? Thanks.

1. Open the Keychain Access app (Applications -> Utilities ->Keychain Access)
2. On the left side of the window, in the “Keychains” frame, right click IDSafe
3. Click “Delete Keychain ‘IDSafe’”
4. Restart Safari

Regards,

Albert

[vdrumsroland]

Well...

I did that but now none of the site that require login is populating pw, ect.

[albertcwang]

Hi,

Can you clarify which passwords are not auto-filling?

1. Safari passwords never imported to IDSafe
2. Safari passwords imported to IDSafe
3. IDSafe passwords from the PC or portal

Regards,

Albert

[vdrumsroland]

Safari imported to IDSafe. Some work, some do not. (very odd).

[albertcwang]

Hi,

We'll look into this internally. For now time being you might need to re-enter your passwords again for those that are not working. If you've forgotten your login/password you can still access them on the Identity Safe Portal:

https://identitysafe.norton.com

Sorry for this issue that you're seeing. We'll research this internally and see if there's a change we need to make.

Regards,

Albert

[vdrumsroland]

I would love to grab those passwords from the portal however as stated earlier, I get hung into a constant loop and I am unable to.