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Newbie
Corny40
Posts: 2
Registered: ‎01-15-2013

What happened to all my passwords?

I just had to run the Norton uninstaller (because Nathan said so) and after everything was re-installed and working fine, I realize all of my passwords are gone from my login assistant.

 

Where did they go and more importantly, can I get them back?

 

At no point during the uninstall process was I asked if I wanted to save this information ( actually, I was never asked anything), plus I always assumed there was a record kept of that information with my Norton account.  Am I mistaken?

 

Thanks.

peterweb
Posts: 8,060
Kudos: 1,180
Solutions: 305
Registered: ‎04-17-2008

Re: What happened to all my passwords?

What version of 360 were you using? Support - About.

 

Were you using a local or online vault for your logins?


Things happen. Export/Backup your Identity Safe data.
Newbie
Corny40
Posts: 2
Registered: ‎01-15-2013

Re: What happened to all my passwords?

Honestly, I don't know. I had just updated a day or two earlier, so I would assume the most recent version?

 

I didn't know there was a choice.  I assumed everything was backed up online.

 

Thanks.

Visitor
dcjdriver
Posts: 6
Registered: ‎01-16-2013

Re: What happened to all my passwords?

I have a very similar problem. After a reinstall, I can no longer sign in to my online vault. I get a network error or a timeout when I try to connect to the vault, but my network is working fine.

 

I also lost my spam settings. I am using Norton 360 on a windows XP netbook.

 

I am still able to get ino my online vault from my windows 7 PC, so at least I know nothing is lost.

 

Does anyone have a procedure to get back in?  I have seen a number of posts on this type of issue in the last day or so, so I suspect a software update mey have broken something.......thanks

Edjr60
Posts: 1,828
Registered: ‎02-21-2011

Re: What happened to all my passwords?


Corny40 wrote:

 

At no point during the uninstall process was I asked if I wanted to save this information ( actually, I was never asked anything), plus I always assumed there was a record kept of that information with my Norton account.  Am I mistaken?


 

Hi Corny40,

 

Do you do regular backups of your vault passwords? Using the Export feature in the toolbar. Backup to a safe location in the event of an uninstall/reinstall of your Norton product.

 

Have you ever used the Export feature for your passwords? This should be done on a regular basis.

 

 

 

Ed

Newbie
MarkSchon
Posts: 1
Registered: ‎01-16-2013

Re: What happened to all my passwords?

I too was told by the non-human, Nathan, to uninstall and reinstall Norton 360 Premium on my windows 8 laptop.  Once completed, I was told to setup my Identity Safe.  Unfortunately, I get a message stating: "A network error is preventing the creation of your vault."  What's up with that"  Where are my passwords?  Why can't we talk real time with a human being at Norton???

peterweb
Posts: 8,060
Kudos: 1,180
Solutions: 305
Registered: ‎04-17-2008

Re: What happened to all my passwords?

Norton is having issues with the Identity Safe servers at the moment.

 

See Tony's post here   http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Identity-Safe-network-issues/m-p/89267...

 

Keep an eye on that post for updates.

 

 

 


Things happen. Export/Backup your Identity Safe data.