Norton Toolbar / Norton Identity Safe

[jamcat22]

Hello,

I have Xfinity Constant Guard and Norton Identity Safe. With Constant Guard, there is an anti key-logger feature (which is provided by GuardedID) and it is incompatible with Identity Safe. For some reason, the program won't take the letters that I type unless I turn off the anti key-logger feature. My guess is that Identity Safe already tries to block key-logging. I was wondering if Norton could include a feature that either automatically disables Norton's anti key-logging if GuardedID is found, have a settings option to disable it, or make the program compatible with Constant Guard. Sorry that this might be a complex request.

Also, this doesn't happen always, but it does happen often.

Thank you,

Jacob

[yank Trojan Terminator]

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jamcat22 wrote:

Hello,

I have Xfinity Constant Guard and Norton Identity Safe. With Constant Guard, there is an anti key-logger feature (which is provided by GuardedID) and it is incompatible with Identity Safe. For some reason, the program won't take the letters that I type unless I turn off the anti key-logger feature. My guess is that Identity Safe already tries to block key-logging. I was wondering if Norton could include a feature that either automatically disables Norton's anti key-logging if GuardedID is found, have a settings option to disable it, or make the program compatible with Constant Guard. Sorry that this might be a complex request.

Also, this doesn't happen always, but it does happen often.

Thank you,

Jacob

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Hi Jacob, this sounds similar to this situation on the Comcast Forum:  http://forums.comcast.com/t5/Security-and-Anti-Virus/Keyboard-only-typing-numbers-in-browser-seems-t... .

Please read what CGPS_Support has to say about it occurring.  There are others who are running Norton Security Suite side by side  with CG - and also many others who can not run CGPS without problems (even by itself).

My suggestion is to go to Comcast Forums and read up on CGPS and then make your own decision in regards to using it.  IMHO, Norton does not need to do anything - perhaps something needs to be done with Guarded ID?

[jamcat22]

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yank wrote:

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jamcat22 wrote:

Hello,

I have Xfinity Constant Guard and Norton Identity Safe. With Constant Guard, there is an anti key-logger feature (which is provided by GuardedID) and it is incompatible with Identity Safe. For some reason, the program won't take the letters that I type unless I turn off the anti key-logger feature. My guess is that Identity Safe already tries to block key-logging. I was wondering if Norton could include a feature that either automatically disables Norton's anti key-logging if GuardedID is found, have a settings option to disable it, or make the program compatible with Constant Guard. Sorry that this might be a complex request.

Also, this doesn't happen always, but it does happen often.

Thank you,

Jacob

---

Hi Jacob, this sounds similar to this situation on the Comcast Forum:  http://forums.comcast.com/t5/Security-and-Anti-Virus/Keyboard-only-typing-numbers-in-browser-seems-t... .

Please read what CGPS_Support has to say about it occurring.  There are others who are running Norton Security Suite side by side  with CG - and also many others who can not run CGPS without problems (even by itself).

My suggestion is to go to Comcast Forums and read up on CGPS and then make your own decision in regards to using it.  IMHO, Norton does not need to do anything - perhaps something needs to be done with Guarded ID?

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The problem is that the two anti key-logging things are conflicting. CG offers an option to temporally disable the anti key-logging part of it, but that is a hassle. I can do that just fine if I need to, but I would like it if I didn't have to. The thing is that Norton (most likely) automatically enables anti key-logging for security and CG does this too. Then the ishue is that CG is trying to make the computer understand that when it types 1 it might mean "m" or 2 might mean "m" whereas NSS or NIS is trying to do that too, making the computer not understand. So instead of 1 meaning "m" it is trying to say 132 means "m" (or something similar)

[yank Trojan Terminator]

jamcast22,

My suggestions remains the same : 

"My suggestion is to go to Comcast Forums and read up on CGPS and then make your own decision in regards to using it. IMHO, Norton does not need to do anything - perhaps something needs to be done with Guarded ID?"

So if you do not want to do anything - disable Guarded ID, and forget about it - use Norton end of my suggestions.