07-13-2012 02:02 PM
07-13-2012 06:53 PM
I can now access my PW vault on my iPad (although the whole process was tedious, and I have now lost my local vault on my PC - it is now in the 'cloud'), but when I tap an icon to launch a website from the vault, it leaves the ID and PW boxes empty. Kinda seems to defeat the whole purpose... Are others having the same problem? Norton's usually outstanding help desk referred me to this forum, said they couldn't help.
When you create an online vault, the local vault on your PC is deleted.
On your PC, when you log into Identity Safe, you have to look at the bottom area of the log in screen and log into your Norton Account. Then log into Identity Safe using the same password you are using on the iPad.
Once you get access to your log ins, be sure to backup/export them to a safe place on your PC or a thumb drive. That way if there are any issues with the online vault, you will be able to re create the online vault or create a new local vault.
07-17-2012 11:56 AM
07-17-2012 12:05 PM
Does this apply to all your logins or to some of them? If it's working for some, please send us the URLs of those that are not auto-filling on your iPad. Thanks.
07-17-2012 04:02 PM
I have the same problem. All of the sites I sign into show up on my IPad but not one of over 100 includes a password. I updated my vault from Norton Internet Security 2012. Passwords do populate website on my PC and they are online in my Norton Identity Safe account.
07-19-2012 06:14 AM
07-19-2012 05:45 PM
We are aware of this issue and are reseaching this internally. Obviously this should not only be a bookmark app ;). We'll let you know once we have an update. Thanks for your patience.
07-21-2012 03:56 PM