Norton Toolbar / Norton Identity Safe

[bigred69]

I have IE8 when I open up I have identity safe on the norton toolbar, but if I open another tab "Safe Web" goes has a question mark and identity safe completely disappears from the norton toolbar.

[Phil_D Norton Fighter]

Hello bigred69 and welcome!

If I understand correctly, when you first open IE8, the Norton Toolbar appears normal, but when you open another tab in IE8, the Toolbar changes - is that correct?

Could you tell which version of Norton Internet Security you have? ( Main UI > Support > About)

Also, if you could provide a screenshot of the issue, that would be helpful.

Instructions for uploading a screenshot can be found here.

Thanks!

[bigred69]

Yes the first time I open a tab the norton toolbar looks normal with safe web checked and identity safe existing. I am now looking at the norton toolbar the safe web containing a question mark, and the identity safe is gone.  I have Norton version 5.2.1.3.

[yank Trojan Terminator]

Hi bigred69,

From the screenshot and the version number you have reported, you are in fact running Norton Security Suite (NSS) from Comcast.

How long have you had NSS installed on your system? 

When you first installed it, did you first remove all other security programs that run in real time?

Do you currently have any other security programs installed? 

[bigred69]

In checking the properties I have it since feb 27 2012.  It states it was modified april 27.  No I do not believe I delete it first version.  I do not see any other security programs but norton..  

[yank Trojan Terminator]

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bigred69 wrote:

In checking the properties I have it since feb 27 2012.  It states it was modified april 27.  No I do not believe I delete it first version.  I do not see any other security programs but norton..  

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What antivirus program were you using prior to Feb 2012 on this system? 

Do you have a Norton icon in the System tray?  What is the color of the check mark on it?

Please start NSS, Click on Task > Under PC Tuneup Tasks on the RH Side, select Run Diagnostic Report.  If any error, let us know what they are.

[bigred69 · Accepted solution]

Yes checked the Norton icon and there was a white exclamation in a red circle.  After running the diagnostic report, it did not have an error code, but had me run a fix to delete files temp as well as other files.  Then I got a green check mark on the Norton icon.   After logging out of internet explorer and back in the norton toolbar 'identity safe'  was available on a second tab.     Thanks so much.