05-03-2012 06:57 PM
Didn't have that problem when I did an install. Did have to reboot to get everything back in order. Assume that you have done that and that you don't have another Norton product installed that includes identity safe.
Hope there's some help there
05-04-2012 10:06 AM
It worked today...i can only assume the line was busy.
Glad all is well now.
If It happens again, watch the color of the pattern in the center of the vault. If it's red there's no connection - might want to take a break and try again a bit later.
Stay well and surf safe