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Visitor
PatriciaPartenCharcap
Posts: 3
Registered: ‎10-10-2012

"NORTON IDENTITY SAFE HAS CRASHED."

[ Edited ]

Ok...so I need the facts.  Just the facts.:smileyfrustrated:  In simple readable English (or Spanish, your preference!).  My problem is I get "NORTON IDENTITY SAFE HAS CRASHED."  

 

In my own little world,:smileytongue: my dream is to just find a magical link:smileysurprised:: I click it:smileyindifferent:, then wait just a few seconds, and then viola! It's done.  :smileyvery-happy:

 

Is there such a beast?????  If so, please do tell.

 

Please. :smileysad: 

 

This IS annoying as it gets every window I have opened, one by one, with apparently no remorse at all...:smileymad:

 

Please, help.....???   In my own little world, you would be President! :smileywink:

 

Patricia 

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: "NORTON IDENTITY SAFE HAS CRASHED."

What Norton product and version are you using? Support - About

 

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?


Things happen. Export/Backup your Identity Safe data.
Visitor
PatriciaPartenCharcap
Posts: 3
Registered: ‎10-10-2012

Re: "NORTON IDENTITY SAFE HAS CRASHED."

Wow, someone actually reads emails.  Great. 

Ok, per your suggestion,  I went to Support and the autofix said I had no issues/problems. 

 

What can I do now?

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: "NORTON IDENTITY SAFE HAS CRASHED."


PatriciaPartenCharcap wrote:

Wow, someone actually reads emails.  Great. 

Ok, per your suggestion,  I went to Support and the autofix said I had no issues/problems. 

 

What can I do now?


Can you tell us what Norton Product you are using, Internet Security, 360, or the standalone Identity Safe? What version is it? Click on Support - About.

 

What operating system and service pack are you using?

 

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

 

What processor is in your computer? There have been some issues with older AMD and Pentium systems.

 

 


Things happen. Export/Backup your Identity Safe data.
Newbie
douglasman3
Posts: 2
Registered: ‎11-26-2012

Re: "NORTON IDENTITY SAFE HAS CRASHED."

I'm having the same issue. Google Chrome plug in crashing.

 

I am using NIS Version 20.2.0.19

 

on Microsoft Windows 7 Home Premium Service pack 1

32 bit OS Pentium Dual Core

 

suggestions?

Newbie
douglasman3
Posts: 2
Registered: ‎11-26-2012

Re: "NORTON IDENTITY SAFE HAS CRASHED."

Google Chrome version is Version 23.0.1271.91 m

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: "NORTON IDENTITY SAFE HAS CRASHED."


douglasman3 wrote:

Google Chrome version is Version 23.0.1271.91 m


Make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

 

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

 

 

 


Things happen. Export/Backup your Identity Safe data.